Luxury Hotel Operations Director
2 weeks ago
Company Overview
Montcalm Marble Arch is a luxury hotel located in London, committed to delivering exceptional guest experiences.
Salary
The estimated salary for this role is £80,000 per annum, based on industry standards and the hotel's location.
Job Description
The Director of Rooms will be responsible for overseeing the smooth operation of all hotel outlets, ensuring guests have a memorable and seamless experience from pre-arrival to post-departure.
Key Responsibilities
- To share overall responsibility for the health, safety, and welfare of employees, guests, and visitors with the Hotel Manager
- To ensure licence, award, and insurance agreements are respected, with adequate procedures and trainings in place
- To oversee guest services operations, implementing and monitoring standards for personalised guest service
- To ensure front office provides guests with high levels of guest satisfaction
- To foster and nurture a great working environment for teams to thrive
Required Skills and Qualifications
The ideal candidate should have:
- Proven experience working in a similar position in luxury hotels (minimum of 5 years preferred)
- Strong leadership skills with the ability to inspire and manage a diverse team
- A deep commitment to delivering exceptional guest experiences
- Experience in using hotel management software like Opera
Benefits
The hotel offers a competitive salary, a supportive team environment, benefits platform with various discounts, wellbeing support, workshops, and advice, 28 holidays including eight bank holidays, cash-back health benefits, discounted gym membership, access to Wellbeing platform and sessions, Awards and Recognition Programme, annual parties, regular and ongoing training and development, and a pension scheme.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
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