Luxury Hotel Operations Director

2 weeks ago


Brent, United Kingdom Montcalm Marble Arch Full time

Company Overview

Montcalm Marble Arch is a luxury hotel located in London, committed to delivering exceptional guest experiences.

Salary

The estimated salary for this role is £80,000 per annum, based on industry standards and the hotel's location.

Job Description

The Director of Rooms will be responsible for overseeing the smooth operation of all hotel outlets, ensuring guests have a memorable and seamless experience from pre-arrival to post-departure.

Key Responsibilities

  • To share overall responsibility for the health, safety, and welfare of employees, guests, and visitors with the Hotel Manager
  • To ensure licence, award, and insurance agreements are respected, with adequate procedures and trainings in place
  • To oversee guest services operations, implementing and monitoring standards for personalised guest service
  • To ensure front office provides guests with high levels of guest satisfaction
  • To foster and nurture a great working environment for teams to thrive

Required Skills and Qualifications

The ideal candidate should have:

  • Proven experience working in a similar position in luxury hotels (minimum of 5 years preferred)
  • Strong leadership skills with the ability to inspire and manage a diverse team
  • A deep commitment to delivering exceptional guest experiences
  • Experience in using hotel management software like Opera

Benefits

The hotel offers a competitive salary, a supportive team environment, benefits platform with various discounts, wellbeing support, workshops, and advice, 28 holidays including eight bank holidays, cash-back health benefits, discounted gym membership, access to Wellbeing platform and sessions, Awards and Recognition Programme, annual parties, regular and ongoing training and development, and a pension scheme.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.



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