Deputy Manager
5 days ago
About the Role:
We are seeking a highly skilled and experienced Deputy Manager to lead our specialist customer focused support services across the service. As a key member of our team, you will be responsible for the operational management of our services, working in partnership with stakeholders, external agencies, and our Commissioning Team.
Key Responsibilities:
- Develop and promote key business relationships with stakeholders to achieve excellence in service delivery and maximise new business opportunities.
- Ensure that all Statutory and Key Performance Indicators (KPI's) are proactively met or exceeded. Demonstrate value for money services.
- Participate in and monitor the initial and continuous assessment of Customer needs to ensure support planning and risk management is completed in accordance with Customer, LACS and statutory requirements.
- Ensure all safeguarding cases are managed within LACS safeguarding protocols, are reported appropriately and within Corporate timescales.
- Responsible for health and safety compliance for staff and all buildings within the cluster.
- Take part in the out of hours on-call service, where required
About You:
We are looking for a passionate, enthusiastic, and motivated individual with a solution-focused, pro-active can-do attitude. You will have excellent leadership skills, a positive, can-do attitude, and experience of managing the support of customers with high complex needs.
What You'll Bring:
- Minimum years experience of supporting vulnerable adults with Learning disabilities and Autism.
- GCSEs in English and Maths (grade A-C).
- Health and Social Care qualification
- Knowledge of Safeguarding and Mental Capacity processes.
- Up to date knowledge of current social care legislation
- Experience of leading and managing a team
- Possess excellent leadership skills with a positive, can-do attitude
- Experience managing the support of customers with high complex needs
- Experience of CQC standards and how they apply to services
- Experience of Positive Behaviour Support (PBS), implementation of PBS plans and how to use PBS to effectively support customers
- Ability to demonstrate positive personal authority and maintain proactive working relationships
- Ability to create and maintain excellent working relationships with stakeholders
- Demonstrable verbal and written communication skills
- Experience of using Microsoft Outlook, Excel and Word
About Us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
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