Homeless Outreach Specialist
2 weeks ago
About the Role
We are seeking a dedicated and compassionate individual to join our team as a Homeless Outreach Specialist. As a key member of our outreach team, you will play a vital role in providing intensive support to adults with complex needs who are living on the streets or have been placed in temporary accommodation.
Key Responsibilities
- Provide personalized support to clients through assertive outreach, maintaining a consistent and persistent approach to help them achieve their goals.
- Work closely with homeless healthcare and the street homeless prevention team to engage and support rough sleepers on the street.
- Manage a caseload of clients, maintaining accurate records of support offered, actions to be completed, and outcomes achieved.
- Conduct initial assessments to identify client needs and develop person-centered outcome and holistic support plans.
- Identify positive actions and small successes to create lasting change.
- Develop dynamic risk assessments with a flexible and creative approach.
- Provide information and support on housing navigation pathways and advocacy for clients.
- Liaise with statutory and voluntary agencies on behalf of clients, including the Homeless Day Centre.
- Accompany clients to interviews and appointments, providing emotional support in crisis situations.
- Help reduce the time spent on the street by clients, leading to reduced contact with the police and other emergency services.
- Support clients with practical skills development, such as managing a UC claim, shopping, probation, and health appointments.
- Support clients in maintaining a safe environment to avoid eviction if accommodated.
- Attend community meetings and presentations with managers to support additional funding for the role.
- Access personalization funds creatively to identify opportunities and achieve outcomes.
- Support the team and participate in reflective practice.
- Develop and maintain excellent relations with the local community.
Requirements
- Clear verbal and written English
- Good IT and keyboard skills
- Polite, assertive manner, ability to self-motivate
- Passion for working in a client/customer-facing role
- Knowledge of the benefits system and tenancy legislation
- Interest and genuine concern for homelessness and related issues
- Knowledge of voluntary and statutory agencies
About Us
TWO SAINTS is a leading organization dedicated to providing support services to individuals with complex needs. We are committed to making a positive impact in our community and are seeking like-minded individuals to join our team.
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