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Lead IT Support Specialist

2 months ago

South Molton, Devon, United Kingdom Pertemps TM Full time
Join Pertemps TM as a Lead IT Support Specialist, where you will play a crucial role in enhancing our IT services. This position focuses on delivering exceptional support to end-users and overseeing the IT operations within our manufacturing environment.

Compensation: Competitive salary based on experience
Work Schedule: Monday to Friday, 9 AM to 5 PM (flexible hours available)
Employee Benefits:
  • 25 days of annual leave plus public holidays
  • Performance-related bonus scheme
  • Life insurance coverage at three times your annual salary
  • Health cash plan through Westfield Health
  • Subsidized on-site dining options
  • Flexible benefits program to suit your needs
Key Responsibilities:
  • Provide comprehensive IT support to approximately 250 staff members and assist with production-related IT issues
  • Act as a liaison between IT and end-users to ensure adherence to IT standards
  • Install, configure, and maintain hardware and client operating systems
  • Adhere to IT Service Management (ITSM) protocols and engage in resolving complex IT challenges
  • Conduct internal audits to ensure compliance with IT processes and systems
Qualifications:
  • A relevant degree or 3-5 years of professional experience in IT support
  • Proficient understanding of both wired and wireless networking, server management, and ITIL practices
  • Experience in managing intricate IT infrastructures
  • Familiarity with production settings and the integration of new technologies
This is a remarkable opportunity to contribute to a leading organization in a dynamic team setting. Embrace the chance to tackle challenging projects and advance your professional journey.