Customer Relationship Management Specialist

2 weeks ago


Leicester, Leicester, United Kingdom Dunelm Full time

Overview

Dunelm, the UK's number one choice for homewares, seeks a CRM Executive to support and contribute to the overall customer relationship strategy and growth within the CRM team.

As a CRM Executive, you will play a pivotal role in delivering meticulously executed plans, enhancing our email marketing approach to create more relevant and timely communications that align with brand and commercial objectives.

You will leverage data and AI to optimize audience targeting, improve customer experience, and drive engagement across multiple channels.

This role requires a blend of creativity, technical expertise, and commercial acumen to foster collaboration with key stakeholders and drive performance improvements.

Key Responsibilities

  • Develop and execute CRM strategies to enhance customer relationships and drive business growth.
  • Collaborate with cross-functional teams to optimize email marketing campaigns and improve customer experience.
  • Utilize data and AI to inform audience targeting and engagement strategies.
  • Measure and analyze campaign performance to drive continuous improvement.


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