Advanced Technical Support Specialist

3 weeks ago


Edinburgh, Edinburgh, United Kingdom In Technology Group Limited Full time
Job Description
We are looking for a skilled 3rd Line IT Support specialist to join our team in Edinburgh City Centre. As a key member of our support team, you will be responsible for:

• Providing advanced technical support to our clients, including troubleshooting and resolving complex issues
• Collaborating with our ServiceDesk team to resolve escalated tickets and ensure timely resolution
• Working on exciting projects that drive business growth and innovation
• Ensuring the smooth operation of our infrastructure and critical services

Our ideal candidate will have strong technical knowledge of Microsoft products, as well as experience in hardware, networking, and virtualization.

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