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Customer Success Manager, EU – MatchBox Exchange

1 month ago

London, Greater London, United Kingdom WiseTech Global Full time

At WiseTech Global, our people and teams worldwide are aligned in our vision to create the operating systems for global logistics. Our customers use our software to run their global logistics businesses and a key part of this end-to-end solution is MatchBox Exchange, where this role sits. MatchBox is a provider of a breakthrough online open market platform for the reuse and exchange of shipping containers between operators in the landside logistics space.

As a Customer Success Manager for MatchBox Exchange, you will play a vital role in ensuring growth, customer satisfaction, and retention in our new and growing market in the EU. You will be the main point of contact, engaging with customers and being a critical part of the growing impact of our products in the region.

About WiseTech Global & Matchbox Exchange

WiseTech Global is a leading provider of software solutions for the logistics industry. Our company has a long history of innovation and expansion, and we are committed to delivering solutions that make a significant difference to our customers, partners, staff, shareholders, and the logistics industry at large. Matchbox Exchange is a digital platform that enables the reuse and exchange of shipping containers, and we are looking for a talented individual to join our team in the EU.

As a Customer Success Manager, you will be responsible for ensuring the successful implementation and adoption of our software solutions by our customers in the EU. You will work closely with our customers to understand their needs and provide tailored support and guidance to ensure their success. You will also be responsible for identifying and pursuing new business opportunities in the region.

Key Responsibilities

Engage with customers to understand their needs and provide tailored support and guidance

Identify and pursue new business opportunities in the region

Work closely with our customers to ensure the successful implementation and adoption of our software solutions

Provide regular updates and reports to our management team on customer success and new business opportunities