Customer Success Manager EMEA

4 weeks ago

London, Greater London, United Kingdom Dailymotion Exchange Full time

About the Role:

Dailymotion Exchange is seeking a skilled Customer Success Manager to join our Customer Success & Account Management team. As a Customer Success Manager, you will serve as the primary point-of-contact for advertisers and agencies, handling all campaign-related inquiries from start to finish.

Main Responsibilities:

  • Respond to RFPs and client inquiries, working closely with Sales, AdOps, and Marketing teams.
  • Identify opportunities for key accounts and develop strong advertising recommendations to meet client needs and objectives.
  • Expand and develop client relationships, focusing on client retention, growth, renewal, and satisfaction.
  • Work to increase revenue on your portfolio.
  • Conduct in-depth analysis of campaign performances and develop actionable insights/recommendations for future campaigns.
  • Collaborate with the AdOps team to secure campaign delivery.
  • Collaborate with the Sales Marketing team to build strong and effective media and insights solutions.

Requirements:

  • At least 2 years of experience in adtech, media agency, or saleshouse in a similar position.
  • First experience with the UK market is appreciated.
  • Understanding of key notions in the programmatic and digital advertising ecosystem.
  • Excellent organizational, interpersonal, and communication skills.
  • Fluent in English and French.
  • Solid computer skills, including advanced knowledge of MS Suite.
  • Ability to handle multiple priorities.
  • Strong analytical skills.
  • Problem identifier and problem solver.
  • Ability to function equally well independently and as part of a team.

About Dailymotion Exchange:

Dailymotion Exchange is a leading video hosting and broadcasting solution for professionals in all sectors. We empower candidates to take action and are committed to building a better and safer Internet.

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