Customer Success Manager EMEA

1 month ago

London, Greater London, United Kingdom Dailymotion Full time

Job Title: Customer Success Manager EMEA

Job Description:

Dailymotion is seeking a Customer Success Manager to join our Customer Success & Account Management team. As a key member of our team, you will be responsible for serving as the primary point of contact for advertisers and agencies, handling all campaign-related inquiries from start to finish.

Your key performance indicators will include client conversion and retention. Your scope will include, but is not limited to:

  • Responding to RFPs and client inquiries in collaboration with Sales, AdOps, and Marketing teams
  • Identifying opportunities for key accounts and developing strong advertising recommendations to meet client needs and objectives
  • Expanding and developing client relationships, focusing on client retention, growth, renewal, and satisfaction
  • Working to increase revenue on assigned portfolios
  • Conducting in-depth analysis of campaign performances and developing actionable insights and recommendations for future campaigns
  • Collaborating with AdOps to ensure campaign delivery
  • Working with Sales and Marketing teams to build effective media and insights solutions

Requirements:

  • At least 2 years of experience in adtech, media agency, or saleshouse in a similar position
  • First-hand experience with the UK market is a plus
  • Understanding of key concepts in programmatic and digital advertising
  • Excellent organizational, interpersonal, and communication skills
  • Fluency in English and French
  • Solid computer skills, including advanced knowledge of MS Suite
  • Ability to handle multiple priorities
  • Strong analytical skills
  • Problem-solving skills
  • Ability to work independently and as part of a team

About Dailymotion:

Dailymotion is a leading video-sharing platform that provides a unique opportunity for advertisers to reach their target audience. As a Customer Success Manager, you will play a critical role in helping us achieve our goals and grow our business.

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