Business Banking Representative

20 hours ago


Glasgow, Glasgow City, United Kingdom Barclays Bank Plc Full time
About the Role
As a Customer Experience Specialist at Barclays Bank Plc, you will be responsible for delivering exceptional customer experiences while resolving more complex customer needs/requests. This role requires strong communication skills, problem-solving abilities, and attention to detail. You will be working closely with teams across the bank to align and integrate customer care processes.

Key Responsibilities:
  • Provision of customer service through various communication channels including chat, email and phone.
  • Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
  • Collaboration with teams across the bank to align and integrate customer care processes.


Benefits
In addition to a competitive salary of £26,500 per annum, we offer a range of benefits, including a comprehensive pension scheme, life assurance, and access to exclusive discounts and offers.

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