Financial Services Representative

3 weeks ago


Glasgow, Glasgow City, United Kingdom Lloyds Banking Group Full time
Role Overview

We are seeking a talented individual to join our team as a Customer Support colleague in a full-time branch-based opportunity. This role involves working 35 hours per week and requires the ability to build relationships, show empathy, and act with care and integrity.

Job Description

This is an exciting opportunity to learn, grow, and develop within an inclusive organisation with genuine values focused on putting people first. As a Customer Support colleague, you will help customers side by side in our branches or work from home, providing support via phone, social media, web-chat, and remote advice video calls. From Day 1, we will provide all the training and support you need to succeed in this role.

Key Responsibilities
  • To be a people person – to be honest and genuine, caring about helping people with their finances.
  • The ability to quickly build relationships to give customers a fantastic experience.
  • The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.
What We Offer
  • A generous pension contribution of up to 15%.
  • An annual performance-related bonus.
  • Share schemes including free shares.
  • Benefits you can adapt to your lifestyle, such as discounted shopping.
  • 22 days' holiday, with bank holidays on top.
  • A range of wellbeing initiatives and generous parental leave policies.


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