ServiceNow Technical Implementation Specialist

5 days ago

London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

About Us:

Konversational - The ServiceNow Customer Workflow Experts is a boutique consultancy that delivers a new level of customer experience expertise to help brands accelerate their digital transformation through the ServiceNow platform.

Job Summary:

We are seeking a highly skilled ServiceNow Technical Implementation Specialist to join our team. As a Senior Technical Consultant, you will be hands-on leading the technical implementations of ServiceNow in a consulting environment, with the responsibility for implementing ServiceNow for a range of customers.

Key Responsibilities:

  • Setup, develop, configure, test and manage all technical assets of ServiceNow implementations according to the scope and timelines of the customers project plan and program requirements.
  • Work with architects and cross-functional teams such as Pre-Sales, Sales and Customer success to create and enhance features for our customers conducive to driving usage, adoption and value for customer needs.
  • Build extensive technical product expertise on the suite of ServiceNow solutions and capabilities acting as a SME on all ServiceNow technical solutions and offerings.

Requirements:

  • Proficient understanding of ServiceNow's Customer Service Management (CSM) products & services (or similar) as well as digital based technologies.
  • Certified ITSM and/or CSM Implementation Specialist.
  • Experience of working in CSM / Customer Experience environments.
  • Experience working in an Agile/Scrum environment.
  • Development and/or consultancy experience with enterprise-level SaaS software solutions.
  • Excellent problem-solving skills and ability to rapidly learn new technologies and tool sets.

What We Offer:

We are a rapidly scaling boutique consultancy and offer the chance to work alongside top-tier colleagues, along with opportunities to push your own limit. We treat our people equally, fairly and give them the freedom and autonomy to make an impact at work and ultimately to brands across the globe as we build the future together.

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