Commercial Support Manager

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Royal Mail Full time

About the Role:

The Sales Support Manager is responsible for providing administrative support to the sales and commercial team, including managing contracts, agreements, planning and execution, and administrative details for accounts.

Key Responsibilities:

  • Set up and manage a RMR Commercial SharePoint – repository for contracts, reporting, billing, customer master files and prospect master files.
  • Function as a key support in managing documentation through stages of client acquisition and retention.
  • Support Account Managers with billing and invoicing across the client base, ensuring all paperwork is sent on time.
  • Perform desktop research on customer prospects using the Prospect Master File, assessment and grading of prospects for discussion with the Head of Business Development.
  • Source Healthcare and other leads using Royal/Relay network, web and other platforms for prospective customers.

About You:

We are looking for a strong communicator with excellent planning, organisation and time management skills. You will have a proven collaborator with a collaborative and inclusive approach, able to work across functionally and with multiple stakeholders. A growth mindset, both in a working and personal development ability, is essential, as well as a can-do attitude with enthusiasm and passion even in challenging situations.

Requirements:

  • Strong business acumen and a proven record of consistent delivery against targets.
  • Experience in sales, administrative support and ideally in the logistics or supply chain sector.

What We Offer:

Royal Mail is proud of its diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. As part of our team, you will have access to a range of benefits, including RMG Share Schemes, family-friendly support, discounts and offers, supportive and generous company sick pay, and your wellbeing.

Next Steps:

The next stage of the selection process will be a face-to-face or virtual interview consisting of competency-based and role-specific questions. We want to give you the opportunity to shine and provide you with your interview questions ahead of the interview taking place to enable you to prepare and showcase your best examples.


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