IT Infrastructure Support Specialist

1 month ago


Glasgow, Glasgow City, United Kingdom Royal London Full time

About the Role

We are seeking an IT Infrastructure Administrator to join our IT Support team at Royal London. The successful candidate will be responsible for providing technical support to our colleagues for all hardware and software across the group.

Key Responsibilities

  • Providing professional IT 2nd Line support to all Royal London colleagues via our Incident and Service Request processes.
  • Supporting both hardware and software across the group.
  • Proactively managing your own workload/work queue.
  • Liaising with colleagues in the IT Service Desk & 3rd line Specialist teams to find solutions to problems, and to knowledge share.
  • Identifying opportunities for improvements in services and process enhancements so that we can always strive to do our jobs in the most efficient way.
  • Supporting the delivery & implementation of projects.

About You

We are looking for someone with previous experience working in a 2nd or 3rd line IT support role supporting customers both in-house and virtually. You will have a strong working knowledge of Microsoft technologies, including AD/Exchange/Teams/Office 365, and experience supporting Windows 10 & 11 client.

About Royal London

We are the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services. We are committed to creating a workplace that is inclusive, responsible, enjoyable and fulfilling, and we value diversity and inclusion in all aspects of our business.



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