IT Infrastructure Support Specialist

2 weeks ago


Glasgow, Glasgow City, United Kingdom Royal London Full time

About the Role

We are seeking an IT Infrastructure Support Specialist to join our IT Support team at Royal London. The successful candidate will be responsible for providing technical support to our colleagues for all hardware and software across the group.

Key Responsibilities

  • Providing professional IT 2nd Line support to all Royal London colleagues via our Incident and Service Request processes.
  • Supporting both hardware and software across the group.
  • Proactively managing your own workload/work queue.
  • Liaising with colleagues in the IT Service Desk & 3rd line Specialist teams to find solutions to problems, and to knowledge share.
  • Identifying opportunities for improvements in services and process enhancements so that we can always strive to do our jobs in the most efficient way.
  • Supporting the delivery & implementation of projects.

About You

We are looking for a strong IT professional with a proven track record of providing excellent customer support. The ideal candidate will have a strong working knowledge of Microsoft technologies, including AD/Exchange/Teams/Office 365, and experience supporting Windows 10 & 11 client.

About Royal London

We are a leading mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services. We pride ourselves on being an inclusive and responsible employer, with a strong focus on employee well-being and development.



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