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Director of Customer Retention

2 months ago

Manchester, United Kingdom Humankind Global Recruitment Full time
Job Title: Director of Retention & Loyalty

About the Role:

We are seeking a seasoned retention and loyalty expert to lead our customer retention and loyalty programs. As the Director of Retention & Loyalty, you will be responsible for developing and implementing strategies to increase customer engagement and loyalty, driving revenue growth and profitability.

Key Responsibilities:

  • Develop and execute retention and loyalty programs to drive customer engagement and loyalty
  • Oversee the development and implementation of customer segmentation and targeting strategies
  • Collaborate with cross-functional teams to ensure alignment and effective execution of retention and loyalty initiatives
  • Manage and analyze customer data to inform retention and loyalty strategies
  • Develop and maintain relationships with key stakeholders, including product and engineering teams

Requirements:

  • 10+ years of experience in retention and loyalty, with expertise in customer engagement and loyalty program design, implementation, and management
  • 7+ years of experience driving retention performance, including building a learning culture and managing marketing experimentation
  • 7+ years in a leadership or management role, demonstrating the ability to lead and influence cross-functional teams and agency partners
  • Strong analytical and problem-solving skills, with the ability to interpret results and drive change
  • Proven experience as a resourceful and results-oriented self-starter, thriving in a feedback-driven, hands-on environment

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and collaborative work environment

About Us:

We are a digital marketing business enjoying hyper-growth at the moment. We are experts within the entertainment sectors, and for an experienced, Director level, CRM / Retention and Loyalty expert, this represents a great opportunity to think outside of the box and get involved in the types of projects you won't be able to, elsewhere.