Director of Retention and Loyalty

3 weeks ago


Manchester, United Kingdom Thechildandfamilyconnection Full time
Job Title: Director of Retention and Loyalty

Are you a seasoned marketer with a background in CRM and retention? We're seeking a Director of Retention and Loyalty to lead our efforts in increasing customer engagement and profitability.

About the Role:
  • Oversee the strategy and implementation of retention programs, including loyalty, rewards, and gamification.
  • Develop and execute personalized, real-time experiences for customers.
  • Collaborate with cross-functional teams to drive process improvements and identify opportunities for growth.
  • Establish and track key performance indicators (KPIs) to measure retention program success.
  • Provide input into the CRM operating budget and ensure efficient use of marketing spend.
  • Act as a subject matter expert on customer engagement and loyalty program design, implementation, and management.
Requirements:
  • 10+ years of experience managing retention programs, with expertise in customer engagement and loyalty program design, implementation, and management.
  • 7+ years of experience driving retention performance, including building a learning culture and managing marketing experimentation.
  • 7+ years in a leadership or management role, demonstrating the ability to lead and influence cross-functional teams and agency partners.
  • Strong organizational and project management skills, with the ability to manage multiple projects and deadlines.
  • The ability to travel internationally (15-20% / once or twice a quarter).
What We Offer:
  • Attractive Director-level salary DOE.
  • Private health cover.
  • Death in service benefit.
  • Pension.
  • Various discounted products and services.


  • Manchester, United Kingdom Humankind Global Recruitment Full time

    Job Title: Director of Retention and LoyaltyWe are seeking a seasoned professional to lead our retention and loyalty efforts, driving customer engagement and profitability for our agency clients.Key Responsibilities:Develop and implement retention programs, including loyalty, rewards, and gamification strategiesOversee the strategy and implementation of...


  • Manchester, United Kingdom Humankind Global Recruitment Full time

    Job Title: Director of Retention and LoyaltyWe are seeking a seasoned professional to lead our retention and loyalty efforts, driving customer engagement and profitability for our agency clients.Key Responsibilities:Develop and implement retention programs, including loyalty, rewards, and gamification strategiesOversee the strategy and implementation of...


  • manchester, United Kingdom Humankind Global Recruitment Full time

    Director of Retention & Loyalty Full Time Manchester (Hybrid) Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads. You'll be overseeing the strategy and...

  • Director of Retention

    2 months ago


    Manchester, United Kingdom Humankind Global Recruitment Full time

    Director of Retention & LoyaltyFull TimeManchester (Hybrid)Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads.You'll be overseeing the strategy and...

  • Director of Retention

    2 months ago


    Manchester, United Kingdom Humankind Global Recruitment Full time

    Director of Retention & LoyaltyFull TimeManchester (Hybrid)Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads.You'll be overseeing the strategy and...

  • Director of Retention

    2 months ago


    Manchester,, Greater Manchester, United Kingdom Humankind Global Recruitment Full time

    Director of Retention & LoyaltyFull TimeManchester (Hybrid)Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads.You'll be overseeing the strategy and...


  • Manchester, United Kingdom Humankind Global Recruitment Full time

    Job DescriptionJob Title: Director of Retention and LoyaltyJob Summary:We are seeking a highly experienced and skilled Director of Retention and Loyalty to join our team at Humankind Global Recruitment. As a key member of our marketing department, you will be responsible for developing and implementing strategies to increase customer engagement and...


  • Manchester, United Kingdom Humankind Global Recruitment Full time

    Job DescriptionJob Title: Director of Retention and LoyaltyJob Summary:We are seeking a highly experienced and skilled Director of Retention and Loyalty to join our team at Humankind Global Recruitment. As a key member of our marketing department, you will be responsible for developing and implementing strategies to increase customer engagement and...


  • Manchester, United Kingdom Thechildandfamilyconnection Full time

    Job DescriptionAs a seasoned marketer with a background in CRM and retention, you will lead the strategy and implementation of retention programs, including loyalty, rewards, and gamification, to increase engagement and profitability for our agency clients.You will oversee the development of personalized, real-time experiences for our customers, working...


  • Manchester, United Kingdom Humankind Global Recruitment Full time

    Job DescriptionJob Title: Director, Brand and CommunityJob Summary:We are seeking a seasoned professional to lead our retention and loyalty efforts. As a Director, Brand and Community, you will be responsible for developing and implementing strategies to increase customer engagement and loyalty.Key Responsibilities:Translate vision and strategy into...


  • Manchester, United Kingdom Humankind Global Recruitment Full time

    Job DescriptionJob Title: Director, Brand and CommunityJob Summary:We are seeking a seasoned professional to lead our retention and loyalty efforts. As a Director, Brand and Community, you will be responsible for developing and implementing strategies to increase customer engagement and loyalty.Key Responsibilities:Translate vision and strategy into...


  • Manchester, United Kingdom Humankind Global Recruitment Full time

    Job Title: Director of Retention & LoyaltyAbout the Role:We are seeking an experienced Director of Retention & Loyalty to join our team at Humankind Global Recruitment. As a key member of our marketing department, you will be responsible for developing and implementing retention and loyalty programs that drive customer engagement and profitability.Key...


  • Manchester, United Kingdom Humankind Global Recruitment Full time

    Job Title: Director of Retention & LoyaltyAbout the Role:We are seeking an experienced Director of Retention & Loyalty to join our team at Humankind Global Recruitment. As a key member of our marketing department, you will be responsible for developing and implementing retention and loyalty programs that drive customer engagement and profitability.Key...


  • Manchester, United Kingdom Humankind Global Recruitment Full time

    Job DescriptionDirector of Retention and LoyaltyThis is a unique opportunity to lead our retention and loyalty efforts, driving engagement and profitability for our clients. As a seasoned marketer with a background in CRM and retention, you will oversee the strategy and implementation of retention programs, including loyalty, rewards, and gamification.Key...


  • Manchester, United Kingdom Humankind Global Recruitment Full time

    Job DescriptionDirector of Retention and LoyaltyThis is a unique opportunity to lead our retention and loyalty efforts, driving engagement and profitability for our clients. As a seasoned marketer with a background in CRM and retention, you will oversee the strategy and implementation of retention programs, including loyalty, rewards, and gamification.Key...


  • Manchester, United Kingdom Humankind Global Recruitment Full time

    Job Title: Retention Marketing ManagerWe are seeking a highly skilled Retention Marketing Manager to join our team at Humankind Global Recruitment. As a key member of our marketing team, you will be responsible for developing and executing retention marketing strategies to drive customer loyalty and retention.About the Role:Develop and implement retention...


  • Manchester, United Kingdom Humankind Global Recruitment Full time

    Job Title: Retention Marketing ManagerWe are seeking a highly skilled Retention Marketing Manager to join our team at Humankind Global Recruitment. As a key member of our marketing team, you will be responsible for developing and executing retention marketing strategies to drive customer loyalty and retention.About the Role:Develop and implement retention...


  • Manchester, United Kingdom Forward Role Careers Full time

    Customer Retention StrategistForward Role Careers is seeking a skilled Customer Retention Strategist to lead our customer loyalty and engagement efforts. As a key member of our marketing team, you will be responsible for developing and executing multi-channel retention campaigns to keep our customers engaged and reduce churn.Key Responsibilities:Plan,...

  • Head of CRM

    1 month ago


    Manchester, United Kingdom CV-Library Full time

    Zachary Daniels Recruitment are partnered with a leading multi-channel retailer, on the appointment of a Head of CRM & Loyalty to be based in the North Wet (hybrid working). With a strong commitment to growth and innovation, we are looking for a talented Head of CRM & Loyalty to lead our clients customer relationship management strategy and drive the...


  • Manchester, United Kingdom Humankind Global Recruitment Full time

    Retention Manager / Retention Marketing ManagerFull Time£60k - £70kManchester (Hybrid)Are you a Customer Retention / CRM Manager with experience of strategising and managing customer retention, customer offers, and customer loyalty schemes? Do you like the idea of working with fun and interesting subject matters, including some of the leading sports teams,...