Director of Retention and Loyalty
3 weeks ago
Are you a seasoned marketer with a background in CRM and retention? We're seeking a Director of Retention and Loyalty to lead our efforts in increasing customer engagement and profitability.
About the Role:- Oversee the strategy and implementation of retention programs, including loyalty, rewards, and gamification.
- Develop and execute personalized, real-time experiences for customers.
- Collaborate with cross-functional teams to drive process improvements and identify opportunities for growth.
- Establish and track key performance indicators (KPIs) to measure retention program success.
- Provide input into the CRM operating budget and ensure efficient use of marketing spend.
- Act as a subject matter expert on customer engagement and loyalty program design, implementation, and management.
- 10+ years of experience managing retention programs, with expertise in customer engagement and loyalty program design, implementation, and management.
- 7+ years of experience driving retention performance, including building a learning culture and managing marketing experimentation.
- 7+ years in a leadership or management role, demonstrating the ability to lead and influence cross-functional teams and agency partners.
- Strong organizational and project management skills, with the ability to manage multiple projects and deadlines.
- The ability to travel internationally (15-20% / once or twice a quarter).
- Attractive Director-level salary DOE.
- Private health cover.
- Death in service benefit.
- Pension.
- Various discounted products and services.
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Director of Retention and Loyalty
1 month ago
Manchester, United Kingdom Humankind Global Recruitment Full timeJob Title: Director of Retention and LoyaltyWe are seeking a seasoned professional to lead our retention and loyalty efforts, driving customer engagement and profitability for our agency clients.Key Responsibilities:Develop and implement retention programs, including loyalty, rewards, and gamification strategiesOversee the strategy and implementation of...
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Director of Retention and Loyalty
1 month ago
Manchester, United Kingdom Humankind Global Recruitment Full timeJob Title: Director of Retention and LoyaltyWe are seeking a seasoned professional to lead our retention and loyalty efforts, driving customer engagement and profitability for our agency clients.Key Responsibilities:Develop and implement retention programs, including loyalty, rewards, and gamification strategiesOversee the strategy and implementation of...
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Director of Retention
2 days ago
manchester, United Kingdom Humankind Global Recruitment Full timeDirector of Retention & Loyalty Full Time Manchester (Hybrid) Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads. You'll be overseeing the strategy and...
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Director of Retention
2 months ago
Manchester, United Kingdom Humankind Global Recruitment Full timeDirector of Retention & LoyaltyFull TimeManchester (Hybrid)Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads.You'll be overseeing the strategy and...
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Director of Retention
2 months ago
Manchester, United Kingdom Humankind Global Recruitment Full timeDirector of Retention & LoyaltyFull TimeManchester (Hybrid)Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads.You'll be overseeing the strategy and...
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Director of Retention
2 months ago
Manchester,, Greater Manchester, United Kingdom Humankind Global Recruitment Full timeDirector of Retention & LoyaltyFull TimeManchester (Hybrid)Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads.You'll be overseeing the strategy and...
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Director of Retention and Loyalty
2 months ago
Manchester, United Kingdom Humankind Global Recruitment Full timeJob DescriptionJob Title: Director of Retention and LoyaltyJob Summary:We are seeking a highly experienced and skilled Director of Retention and Loyalty to join our team at Humankind Global Recruitment. As a key member of our marketing department, you will be responsible for developing and implementing strategies to increase customer engagement and...
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Director of Retention and Loyalty
2 months ago
Manchester, United Kingdom Humankind Global Recruitment Full timeJob DescriptionJob Title: Director of Retention and LoyaltyJob Summary:We are seeking a highly experienced and skilled Director of Retention and Loyalty to join our team at Humankind Global Recruitment. As a key member of our marketing department, you will be responsible for developing and implementing strategies to increase customer engagement and...
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Director of Retention and Loyalty
1 week ago
Manchester, United Kingdom Thechildandfamilyconnection Full timeJob DescriptionAs a seasoned marketer with a background in CRM and retention, you will lead the strategy and implementation of retention programs, including loyalty, rewards, and gamification, to increase engagement and profitability for our agency clients.You will oversee the development of personalized, real-time experiences for our customers, working...
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Retention and Loyalty Strategist
2 months ago
Manchester, United Kingdom Humankind Global Recruitment Full timeJob DescriptionJob Title: Director, Brand and CommunityJob Summary:We are seeking a seasoned professional to lead our retention and loyalty efforts. As a Director, Brand and Community, you will be responsible for developing and implementing strategies to increase customer engagement and loyalty.Key Responsibilities:Translate vision and strategy into...
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Retention and Loyalty Strategist
2 months ago
Manchester, United Kingdom Humankind Global Recruitment Full timeJob DescriptionJob Title: Director, Brand and CommunityJob Summary:We are seeking a seasoned professional to lead our retention and loyalty efforts. As a Director, Brand and Community, you will be responsible for developing and implementing strategies to increase customer engagement and loyalty.Key Responsibilities:Translate vision and strategy into...
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Director of Customer Retention
3 weeks ago
Manchester, United Kingdom Humankind Global Recruitment Full timeJob Title: Director of Retention & LoyaltyAbout the Role:We are seeking an experienced Director of Retention & Loyalty to join our team at Humankind Global Recruitment. As a key member of our marketing department, you will be responsible for developing and implementing retention and loyalty programs that drive customer engagement and profitability.Key...
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Director of Customer Retention
3 weeks ago
Manchester, United Kingdom Humankind Global Recruitment Full timeJob Title: Director of Retention & LoyaltyAbout the Role:We are seeking an experienced Director of Retention & Loyalty to join our team at Humankind Global Recruitment. As a key member of our marketing department, you will be responsible for developing and implementing retention and loyalty programs that drive customer engagement and profitability.Key...
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Director of Customer Retention
1 month ago
Manchester, United Kingdom Humankind Global Recruitment Full timeJob DescriptionDirector of Retention and LoyaltyThis is a unique opportunity to lead our retention and loyalty efforts, driving engagement and profitability for our clients. As a seasoned marketer with a background in CRM and retention, you will oversee the strategy and implementation of retention programs, including loyalty, rewards, and gamification.Key...
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Director of Customer Retention
1 month ago
Manchester, United Kingdom Humankind Global Recruitment Full timeJob DescriptionDirector of Retention and LoyaltyThis is a unique opportunity to lead our retention and loyalty efforts, driving engagement and profitability for our clients. As a seasoned marketer with a background in CRM and retention, you will oversee the strategy and implementation of retention programs, including loyalty, rewards, and gamification.Key...
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Retention Marketing Manager
3 weeks ago
Manchester, United Kingdom Humankind Global Recruitment Full timeJob Title: Retention Marketing ManagerWe are seeking a highly skilled Retention Marketing Manager to join our team at Humankind Global Recruitment. As a key member of our marketing team, you will be responsible for developing and executing retention marketing strategies to drive customer loyalty and retention.About the Role:Develop and implement retention...
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Retention Marketing Manager
3 weeks ago
Manchester, United Kingdom Humankind Global Recruitment Full timeJob Title: Retention Marketing ManagerWe are seeking a highly skilled Retention Marketing Manager to join our team at Humankind Global Recruitment. As a key member of our marketing team, you will be responsible for developing and executing retention marketing strategies to drive customer loyalty and retention.About the Role:Develop and implement retention...
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