Technical Field Support Specialist

1 week ago


Belfast, United Kingdom HCLTech Full time
Job Summary: We are seeking a highly skilled Technical Field Support Specialist to join our team at HCLTech. As a member of our Field Services team, you will provide onsite IT support with excellent customer service, technical expertise, and timeliness in a client/3rd party environment.

The ideal candidate will have a minimum of two years' experience in a deskside/field services/site support role, with a good standard of spoken and written English. They should also have experience working with European or US-based multinational corporations, preferably in the financial services sector.

In this role, you will be responsible for researching, resolving, and responding to complex questions received via telephone calls or escalations, as well as providing support on services in accordance with current standards. You will acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users.

The estimated salary for this position is $65,000 - $85,000 per annum, depending on location and experience.

We offer a competitive benefits package, including health insurance, retirement plans, and paid time off.

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