Technical Field Specialist
1 week ago
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI. Our team is dedicated to providing exceptional customer service and technical expertise in a fast-paced, client-facing environment.
">Job SummaryAs a Technical Field Specialist with HCLTech, you will provide onsite IT support to clients, working closely with users, peers, and managers to resolve technical issues and improve overall service delivery. This role requires excellent communication skills, a strong understanding of Microsoft technologies, and the ability to work effectively in a team environment.
Key Responsibilities:
- Provide onsite IT support to clients, resolving technical issues and improving service delivery
- Work closely with users, peers, and managers to identify and address technical needs
- Collaborate with other IT teams to deliver smart-hands support and ensure seamless service delivery
- Maintain knowledge of relevant product offerings, current support policies, and methods of support delivery
- Develop and provide technical coaching and mentoring to other desktop services staff and company associates
- Install new or upgraded hardware/software as assigned via service requests
Requirements:
- Minimum two years experience in a deskside / field services / site support role
- Good standard of spoken and written English
- Experience of working with European or US-based multinational corporations, preferably financial services
- Minimum experience 2+ years in field service support in a Microsoft technology environment (knowledge of Apple Mac support an advantage)
- Ability to manually lift up to 15kg when moving and repositioning personal computers and ancillary equipment
Benefits:
- Competitive salary range: $80,000 - $110,000 per annum
- Ongoing training and professional development opportunities
- Benefits package including health insurance, retirement plan, and paid time off
About Us:
HCLTech is a globally recognized leader in the Tech and IT industry, known for our commitment to innovation and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for career growth and professional development.
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