IT Field Support Specialist

7 days ago


Belfast, United Kingdom HCLTech Full time
Job Summary

We are seeking a skilled IT Field Support Specialist to join our team at HCLTech. As an integral part of our Field Services team, you will provide onsite IT support with exceptional customer service, technical expertise, and timeliness in a client/3rd party environment.

This role involves frequent contact with users, peers, and managers primarily face-to-face as deskside support for service requests and on-site incident resolution. You will work in a collaborative team environment with a focus on resolving customer problems and supporting other members of the Site Services department.

The ideal candidate will have a strong analytical mind, excellent problem-solving skills, and the ability to work independently. A minimum of two years' experience in a deskside/field services/site support role is required, along with good standard spoken and written English.

In this exciting opportunity, you will research, resolve, and respond to complex questions received via telephone calls or escalations, providing support on services in accordance with current standards. You will also acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery.



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