Field Service Specialist
7 days ago
HCLTech, a global technology company, is seeking a skilled Field Service Specialist to join our team. As a member of our Field Services team, you will provide onsite IT support with excellent customer service, technical expertise, and timeliness in a client/3rd party environment.
Key Responsibilities- Researches, resolves, and responds to complex questions received via telephone calls or escalations.
- Installs new or upgraded hardware/software as assigned via service requests.
- Develops and provides technical coaching and mentoring to other desktop services staff and company associates.
With a minimum of two years of experience in a deskside / field services / site support role, you will have a strong analytical and troubleshooting background. You should be proficient in PC hardware troubleshooting (Dell/HP/Lenovo), MS Windows build and support, and software installation/troubleshooting.
The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work independently with minimal supervision. You will also be required to participate in shift rotas (office hours) and on-call rota (out of hours).
What We Offer- A supportive, diverse, and global team with a brilliant culture.
- Great opportunities to make the role your own, upskill yourself, and get involved with exciting projects.
- Total Wellbeing is our focus, along with professional excellence, you can create a larger impact within the company and society at large in your chosen area of passion.
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