Retail Operations Manager

17 hours ago


WaltononThames, Surrey, United Kingdom C2 Recruitment - Retail, Hospitality & Charity Specialists Full time

Job Title

Retail Operations Manager

Salary: £33,000 per annum

Location: Walton on Thames

We are seeking an experienced Retail Operations Manager to lead our charity shops in the local community. As a key member of our retail team, you will oversee all retail activity across two thriving charity shops, ensuring effective workforce management, customer service excellence, and commercial success.

About the Role:

  • Maximise Profits: Drive sales and increase income across both locations
  • Team Leadership: Inspire and manage staff and volunteers to achieve shop KPIs
  • Customer Service Excellence: Ensure first-class experiences for all customers
  • Visual Merchandising: Maintain high standards of presentation in both shops
  • Stock Management: Implement quality control and pricing strategies
  • EPOS Expertise: Utilise sales data to make informed business decisions

Your Skills and Qualifications:

  • Proven track record in retail management
  • Strong leadership and communication skills
  • Experience gained working within fashion/clothing retailing
  • Proficiency in visual merchandising and shop layouts
  • KPI aware and driven

What We Offer:

  • Competitive salary
  • 27 days' annual leave, plus recognised public holidays – rising to 29 days after 5 years' service and 33 days after 10 years' service
  • Training support and development opportunities
  • Employee Assistance Programme – promoting staff wellbeing
  • Access to blue light card discount
  • Access to Pension Scheme
  • Opportunity to make a real impact in hospice care
  • Professional development and training
  • Supportive work environment
  • Chance to lead and innovate in charity retail


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