Automotive Service Liaison

2 weeks ago


Dungannon, United Kingdom Donnelly Group Full time
Job Overview

The Donnelly Group is seeking an experienced Servicing professional to join their team as a Senior Service Advisor in Dungannon. This role offers a competitive salary of £28,000-£35,000 per annum, reflecting the company's commitment to excellence and customer satisfaction.

This position involves acting as a key point of contact for service customers, addressing vehicle issues, coordinating repair timelines, and ensuring customers receive outstanding support throughout their experience.

In addition to providing exceptional customer service, you will promote our service offerings, encourage repeat business, and collaborate with internal departments to achieve seamless communication and efficient service delivery.

Key Responsibilities:

  • Develop and maintain strong relationships with customers, listening to concerns and offering solutions that meet their needs.
  • Proactively identify opportunities to promote our service offerings and special promotions, fostering loyalty and encouraging repeat business.
  • Collaborate with Sales, Workshop, Parts, and Service departments to ensure smooth communication and efficient service delivery.

Benefits:

  • Pension provision
  • Life insurance cover
  • Company health and wellbeing package
  • Access to manufacturer training plan
  • 30 days annual leave


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