Service Advisor

7 months ago

Dungannon, United Kingdom Donnelly Group NI Full time

Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team in Dungannon.

You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.

**About The Role**

**The role requires you to**:

- Be a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.
- Welcome all customers to the department, organise department bookings for service., assisting the Parts function on holiday and absence dealing with customer requests and phone-calls.
- Prospect for Service Work to encourage customers of special offers available to them. Carry out customer follow up calls to maintain good customer relationships and build customer loyalty to the department.
- Promote the service and parts facilities to encourage repeat Aftersales ensuring that the customer is dealt with professionally every time.
- Co-ordinate with the Sales teams, Workshop, Parts and Service.

**What you need to bring to the role?**
- At least 2 years experience in a similar role
- Knowledge of vehicle parts would be advantageous
- Ability to prove and demonstrate your experience of high levels of customer satisfaction
- Excellent organisation and time management skills
- Computer skills and a working knowledge of Kerridge is preferable
- Professionally presented and posses a good work ethic
- A full driver’s licence as driving duties are involved

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

Donnelly Group is an equal opportunities employer.

The company reserves the right to expand the short listing criteria to facilitate the short listing process.

**Required Criteria**
- At least 2 years experience in a similar role
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
- Excellent organisation and time management skills
- Computer Literature and a working knowledge of Kerridge is preferable
- Professionally presented and posses a good work ethic;
- A full driving licence is required as driving duties are involved

**Skills Needed**

Customer Service, Effective Listening, Responding to Customer Needs, Exceeding Customer Expectations, Working Under Pressure

**About The Company**

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.

Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.

We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

**Company Culture**

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

**Company Benefits**

Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Life insurance, Family and friends rates, Long service recognition, Wellbeing Scheme, Work With Charities, Social Opportunities

**Salary**

Not disclosed

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