Service Advisor

6 months ago

Dungannon, United Kingdom Donnelly Group NI Full time

Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team at our Dungannon showroom.

You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.

**About The Role**
- You will welcome all customers to the department, organise department bookings for service
- The role also involves prospecting for Service Work to encourage customers of special offers available to them. You will also carry out customer follow up calls to maintain good customer relationships and build customer loyalty to the department
- This role requires you to promote the service and parts facilities to encourage repeat Aftersales ensuring that the customer is dealt with professionally every time
- This role involves co-ordinating with the Sales teams, Workshop, Parts and Service
- This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager._
- Donnelly Group is an equal opportunites employer_
- The company reserves the right to expand the short listing criteria to facilitate the short listing process_

**Required Criteria**
- At least 2 years experience in a similar role
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
- Excellent organisation and time management skills
- Proficient IT Skills
- A full driver’s licence as driving duties are involved

**Desired Criteria**
- Knowledge of vehicle parts would be advantageous
- Knowledge of Kerridge / Keyloop

**Skills Needed**

Customer Service, Effective Listening, Responding to Customer Needs, Exceeding Customer Expectations, Working Under Pressure

**About The Company**

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.

Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.

We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

**Company Culture**

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

**Company Benefits**

Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Life insurance, Family and friends rates, Long service recognition, Wellbeing Scheme, Work With Charities, Social Opportunities

**Salary**

Not disclosed

  • Service Advisor

    6 months ago

    Dungannon, United Kingdom Saltmarine Cars Full time

    Saltmarine Cars have an exciting opportunity for a Service Advisor to join the company and become part of our successful Saltmarine Aftersales team. **PERSONAL SPECIFICATION**: - Experience working in a busy service or retail environment - Customer service experience essential - Experience of using Microsoft Office, Excel & Outlook and comfortable learning...

  • Service Advisor

    6 months ago

    Dungannon, United Kingdom Axis Recruitment Services Full time

    **AUTOMOTIVE SERVICE ADVISOR** An experienced automotive Service Advisor is now required by my client, a quality dealership in Dungannon. The successful Service Advisor will possess a number of years experience within a similar dealer environment. The Service Advisor will be able to demonstrate the highest levels of customer service as well as a developed...

  • Service Advisor

    6 months ago

    Dungannon, United Kingdom EM Recruitment Full time

    **Service Advisor** **Dungannon** **Permanent** **Mon - Friday** **£22k Neg bonus OTE 28/30K** **About the role** You will welcome all customers to the department, organise department bookings for service - The role also involves prospecting for Service Work to encourage customers of special offers available to them. - You will also carry out customer...

  • Service Advisor

    6 months ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

    Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team in Dungannon. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About the role**: **The role requires you to**: - Be a reliable and efficient point of contact...

  • Service Advisor

    7 days ago

    Dungannon, United Kingdom Donnelly Group Full time

    Job SummaryWe are seeking a skilled and customer-focused individual to join our team as a Senior Service Advisor in Dungannon. This role offers a competitive salary of £28,000-£35,000 per annum, reflecting the company's commitment to excellence and customer satisfaction.As a Senior Service Advisor, you will be responsible for developing and maintaining...

  • Senior Service Advisor

    3 weeks ago

    Dungannon, United Kingdom Donnelly Group Full time

    Job DescriptionJob Title: Senior Service AdvisorLocation: Dungannon M1About the Role:Donnelly Group is seeking a dedicated and customer-focused Senior Service Advisor to join our team at our Dungannon showroom. In this vital role, you will be the main point of contact for our service customers, ensuring they receive outstanding support and communication...

  • Volkswagen Service Advisor

    5 months ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon M1 Motorstore Full time

    Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. The Service Advisor acts as liaison between customers and the service department by...

  • Service Advisor

    6 months ago

    Dungannon, United Kingdom Mercedes Benz Truck and Van Northern Ireland Full time

    **As part of our exciting plans for a new M-B Truck & Van depot in Dungannon we are currently recruiting for an additional full-time Service Advisor.** **Service Advisor** As a Service Advisor for Mercedes-Benz, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and guidance throughout the vehicle repair...

  • Service Advisor

    6 months ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

    Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About the role**: - You will welcome all customers to the department, organise...

  • Service Advisor

    6 months ago

    Dungannon, United Kingdom Donnelly Group NI Full time

    Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team in Dungannon. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About The Role** **The role requires you to**: - Be a reliable and efficient point of contact...

  • Senior Service Advisor

    5 months ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon M1 Motorstore Full time

    Here at Donnelly Group we are recruiting for a motivated Senior Service Advisor to join our team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. We are looking for someone who is looking to take the next step in their...

  • Jlr Service Advisor

    6 months ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

    Here at Donnelly Group we are recruiting for a motivated Jaguar Landrover Service Advisor to join our award winning retailer of the year team, at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About the role**: You will...

  • Volkswagen Service Advisor

    5 months ago

    Dungannon, United Kingdom Donnelly Group NI Full time

    Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. The Service Advisor acts as liaison between customers and the service department by...

  • Parts Advisor

    5 months ago

    Dungannon, United Kingdom Bela Recruitment Full time

    **Bela Recruitment **is hiring a Parts Advisor, in the **Dungannon area, Co.Tyrone, Northern Ireland.** **The Company** The company has been successful trading in the local area for 20+ years, they have a great team that supports customers with a range of sales and service work on commercial vehicles. **Responsibilities** - As a Parts advisor, you will...

  • Parts Advisor

    5 months ago

    Dungannon, United Kingdom Bela Recruitment Full time

    **Bela Recruitment **is hiring a **Parts Advisor,** in the **Dungannon/Tamnamore area, Co.Tyrone, Northern Ireland.** **The Company** The company has been successful trading in the local area for 20+ years, they have a great team that supports customers with a range of sales and service work on commercial vehicles. Most of the work is sourcing parts for the...

  • Senior Service Advisor

    5 months ago

    Dungannon, United Kingdom Donnelly Group NI Full time

    Here at Donnelly Group we are recruiting for a motivated Senior Service Advisor to join our team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. We are looking for someone who is looking to take the next step in their...

  • Jlr Service Advisor

    6 months ago

    Dungannon, United Kingdom Donnelly Group NI Full time

    Here at Donnelly Group we are recruiting for a motivated Jaguar Landrover Service Advisor to join our award winning retailer of the year team, at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About The Role** You will...

  • Customer Service Advisor

    6 months ago

    Dungannon, United Kingdom Dennison Commercials Full time

    Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. We are currently recruiting a Customer Service Advisor to join the team at the stated Dealerpoint. - As an equal opportunities employer, Dennison Commercials Ltd. welcomes applicants regardless of age, sex, marital status,...

  • Senior Financial Advisor

    3 weeks ago

    Dungannon, United Kingdom Gildernew & Co Full time

    Job Title: Senior Financial AdvisorWe are seeking a Senior Financial Advisor to join our team at Gildernew & Co. As a Senior Financial Advisor, you will work closely with our senior team partner/director team, leading the service delivery on strategic business plans, independent business reviews, succession planning, process reviews / improvement plans and...

  • Part Time Sales Advisor

    5 months ago

    Dungannon, United Kingdom Menarys Retail Ltd Full time

    **Permanent Sales Advisors (Job Ref: C337)** **-Menarys Dungannon** **ABOUT OUR COMPANY** With over **100 years** in business our stores have become focal points in our local communities, and we are thrilled to have an opening for a Sales Advisor to join our team. **OUTLINE OF THE ROLE** Menarys is growing and it is our teams of passionate retail...