Service Advisor

7 months ago

Dungannon, United Kingdom Donnelly Group NI Full time

Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team at our Dungannon showroom.

You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.

**About The Role**
- You will welcome all customers to the department, organise department bookings for service
- The role also involves prospecting for Service Work to encourage customers of special offers available to them. You will also carry out customer follow up calls to maintain good customer relationships and build customer loyalty to the department
- This role requires you to promote the service and parts facilities to encourage repeat Aftersales ensuring that the customer is dealt with professionally every time
- This role involves co-ordinating with the Sales teams, Workshop, Parts and Service
- This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager._
- Donnelly Group is an equal opportunites employer_
- The company reserves the right to expand the short listing criteria to facilitate the short listing process_

**Required Criteria**
- At least 2 years experience in a similar role
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
- Excellent organisation and time management skills
- Proficient IT Skills
- A full driver’s licence as driving duties are involved

**Desired Criteria**
- Knowledge of vehicle parts would be advantageous
- Knowledge of Kerridge / Keyloop

**Skills Needed**

Customer Service, Effective Listening, Responding to Customer Needs, Exceeding Customer Expectations, Working Under Pressure

**About The Company**

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.

Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.

We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

**Company Culture**

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

**Company Benefits**

Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Life insurance, Family and friends rates, Long service recognition, Wellbeing Scheme, Work With Charities, Social Opportunities

**Salary**

Not disclosed

  • Service Advisor

    7 months ago

    Dungannon, United Kingdom Saltmarine Cars Full time

    Saltmarine Cars have an exciting opportunity for a Service Advisor to join the company and become part of our successful Saltmarine Aftersales team. **PERSONAL SPECIFICATION**: - Experience working in a busy service or retail environment - Customer service experience essential - Experience of using Microsoft Office, Excel & Outlook and comfortable learning...

  • Service Advisor

    7 months ago

    Dungannon, United Kingdom Axis Recruitment Services Full time

    **AUTOMOTIVE SERVICE ADVISOR** An experienced automotive Service Advisor is now required by my client, a quality dealership in Dungannon. The successful Service Advisor will possess a number of years experience within a similar dealer environment. The Service Advisor will be able to demonstrate the highest levels of customer service as well as a developed...

  • Automotive Service Advisor

    2 weeks ago

    Dungannon, United Kingdom Axis Recruitment Services Full time

    **Service Advisor** Our client is one of the leading premium dealerships within Northern Ireland; due to continued growth within the industry they now wish to build on their impressive team by recruiting a professional, experienced Service Advisor with a proven background in the automotive industry to join their team based in Dungannon. As a Service...

  • Building Services Advisor

    4 weeks ago

    Dungannon, United Kingdom HAYS Specialist Recruitment Full time

    **Job Description:**The Northern Ireland Housing Executive (NIHE) is seeking a highly skilled Building Services Advisor to join their team in Dungannon. In this role, you will form part of the Housing Services team, providing a technical advisory and management service on property maintenance.

  • Service Advisor

    7 months ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

    Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team in Dungannon. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About the role**: **The role requires you to**: - Be a reliable and efficient point of contact...

  • Service Advisor

    7 months ago

    Dungannon, United Kingdom Mercedes Benz Truck and Van Northern Ireland Full time

    **As part of our exciting plans for a new M-B Truck & Van depot in Dungannon we are currently recruiting for an additional full-time Service Advisor.** **Service Advisor** As a Service Advisor for Mercedes-Benz, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and guidance throughout the vehicle repair...

  • Volkswagen Service Advisor

    7 months ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon M1 Motorstore Full time

    Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. The Service Advisor acts as liaison between customers and the service department by...

  • Service Advisor

    7 months ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

    Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About the role**: - You will welcome all customers to the department, organise...

  • Customer Service Advisor Travel Money

    3 weeks ago

    Dungannon, United Kingdom Sainsburys Full time

    **Customer Service Advisor Travel Money** - 220001I5) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...

  • Service Advisor

    7 months ago

    Dungannon, United Kingdom Donnelly Group NI Full time

    Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team in Dungannon. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About The Role** **The role requires you to**: - Be a reliable and efficient point of contact...

  • Jlr Service Advisor

    7 months ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

    Here at Donnelly Group we are recruiting for a motivated Jaguar Landrover Service Advisor to join our award winning retailer of the year team, at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About the role**: You will...

  • Volkswagen Service Advisor

    7 months ago

    Dungannon, United Kingdom Donnelly Group NI Full time

    Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. The Service Advisor acts as liaison between customers and the service department by...

  • Parts Advisor

    7 months ago

    Dungannon, United Kingdom Bela Recruitment Full time

    **Bela Recruitment **is hiring a Parts Advisor, in the **Dungannon area, Co.Tyrone, Northern Ireland.** **The Company** The company has been successful trading in the local area for 20+ years, they have a great team that supports customers with a range of sales and service work on commercial vehicles. **Responsibilities** - As a Parts advisor, you will...

  • Jlr Service Advisor

    7 months ago

    Dungannon, United Kingdom Donnelly Group NI Full time

    Here at Donnelly Group we are recruiting for a motivated Jaguar Landrover Service Advisor to join our award winning retailer of the year team, at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About The Role** You will...

  • Customer Service Advisor

    7 months ago

    Dungannon, United Kingdom Dennison Commercials Full time

    Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. We are currently recruiting a Customer Service Advisor to join the team at the stated Dealerpoint. - As an equal opportunities employer, Dennison Commercials Ltd. welcomes applicants regardless of age, sex, marital status,...

  • Part Time Sales Advisor

    7 months ago

    Dungannon, United Kingdom Menarys Retail Ltd Full time

    **Permanent Sales Advisors (Job Ref: C337)** **-Menarys Dungannon** **ABOUT OUR COMPANY** With over **100 years** in business our stores have become focal points in our local communities, and we are thrilled to have an opening for a Sales Advisor to join our team. **OUTLINE OF THE ROLE** Menarys is growing and it is our teams of passionate retail...

  • Parts Advisor

    2 weeks ago

    Dungannon, United Kingdom Black Fox Solutions Full time

    **Parts Advisor** **Co. Tyrone** **Salary - Open to discussion + Benefits (death in service, gym membership and health cash plan & others) + £1000 sign on bonus** **Fancy an extra £1000 whenever you join the business as well as working for a leading dealership who are seeking for a Parts Advisor to join their successful team on a permanent full time...

  • Jaguar Land Rover Service Advisor

    7 months ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

    Here at Donnelly Group we are recruiting for a motivated Jaguar Land Rover Service Advisor to join our Team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About the role**: You will welcome all customers to the...

  • Jaguar Land Rover Service Advisor

    2 weeks ago

    Dungannon, United Kingdom Donnelly Group Full time

    Here at Donnelly Group we are recruiting for a motivated Jaguar Land Rover Service Advisor to join our award winning retailer of the year team, at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About the role**: You will...

  • Jaguar Land Rover Service Advisor

    2 weeks ago

    Dungannon, United Kingdom Donnelly Group Full time

    We are recruiting for a motivated Jaguar Landrover Service Advisor to join our award winning retailer of the year team, at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **We can offer you**: - Job security - Continuous...