Customer Service Advisor

7 months ago

Dungannon, United Kingdom Dennison Commercials Full time

Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland.

We are currently recruiting a Customer Service Advisor to join the team at the stated Dealerpoint.
- As an equal opportunities employer, Dennison Commercials Ltd. welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability._

**About The Role**

**Key Duties & Responsibilities**
- Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
- Generating, amending and updating service schedules and sending reminders
- Vehicle and customer database management
- Booking PSV appointments
- Issuing workshop job cards and monitoring progress of vehicles in workshop
- Processing and closing out workshop job cards and assisting with invoicing
- Making outbound sales and customer care calls and managing key customer relationships
- Creating maintenance contract quotes and selling maintenance contracts
- Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
- Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
- Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
- Ensuring customer satisfaction at all times through delivery of the Volvo ‘Customer Commitments’, assisting with customer follow up to ascertain service level satisfaction, and ensuring that all customer complaints are handled courteously and efficiently
- Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing

**Required Criteria**
- Be educated to GCSE standard or equivalent, including Maths and English
- Possess extremely strong administration skills
- Possess excellent organisational skills and the ability to adapt to changing circumstances.
- Possess the ability to communicate effectively at all levels, both verbally and written and both internally and externally
- Possess an ability to structure workload in an efficient manner
- Be able to cope working under pressure
- Must be confident with telephone communication and possess a polite and professional telephone manner
- Possess an excellent level of computer proficiency
- Be able to work effectively as part of a team whilst also possessing the ability to work effectively with mínimal supervision
- Have a full driving licence
- Be a fast learner
- Be organised, methodical, proactive and enthusiastic
- Have the ability to work as part of a team and be able to work on own initiative
- Have a warm, friendly and outgoing personality
- Ensure that all written and verbal communication is of a standard that reflects the Volvo Trucks image and guidelines
- Be willing to accept change and have the ability and flexibility to adapt accordingly as business needs require
- Be tenacious and of a questioning nature
- Be open and honest at all times and always work with integrity
- Possess a willingness to learn and succeed
- Insist on the highest quality work, whilst concentrating on efficiencies

**Desired Criteria**
- Relevant service reception experience or experience of working within a franchised car / heavy vehicle dealership would be desirable
- Although not essential, some existing mechanical knowledge would be advantageous.

**Skills Needed**

Customer Service, Effective Listening, Exceeding Customer Expectations

**About The Company**

**Join the Dennisons Team: A Legacy of Excellence in Commercial Vehicles**

Dennisons, a family of businesses united in offering superior services in the commercial vehicle industry, invites you to become part of our story. For over 50 years, we've grown from strength to strength, providing a range of services including Volvo new and used truck sales, vehicle rentals, commercial bodyshop services, and parts supplies. Our recent expansion into Dennison JCB, a JCB dealership, exemplifies our commitment to growth and innovation.

**Why Choose Dennisons?**

**Diverse Services, One Family**: Our operations span various facets of the commercial vehicle sector, ensuring a dynamic and multifaceted work environment. Whether it's sales, rentals, bodyshop services, or part supplies, you'll find an area that suits your skills and interests.

**Commitment to Customer Satisfaction and Innovation**: We are dedicated to ensuring complete customer satisfaction and continuously innovating in a rapidly changing industry. Working with us means being part of a team that values excellence and forward-thinking.

**A Culture Rooted in Strong Ethics and Family Values**: Over the decades, we've maintained a foundation of rock-solid ethics and strong family values, creating a supportive and

  • Customer Service Advisor Travel Money

    2 weeks ago

    Dungannon, United Kingdom Sainsburys Full time

    **Customer Service Advisor Travel Money** - 220001I5) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...

  • Service Advisor

    7 months ago

    Dungannon, United Kingdom Axis Recruitment Services Full time

    **AUTOMOTIVE SERVICE ADVISOR** An experienced automotive Service Advisor is now required by my client, a quality dealership in Dungannon. The successful Service Advisor will possess a number of years experience within a similar dealer environment. The Service Advisor will be able to demonstrate the highest levels of customer service as well as a developed...

  • Service Advisor

    7 months ago

    Dungannon, United Kingdom Saltmarine Cars Full time

    Saltmarine Cars have an exciting opportunity for a Service Advisor to join the company and become part of our successful Saltmarine Aftersales team. **PERSONAL SPECIFICATION**: - Experience working in a busy service or retail environment - Customer service experience essential - Experience of using Microsoft Office, Excel & Outlook and comfortable learning...

  • Automotive Service Advisor

    2 weeks ago

    Dungannon, United Kingdom Axis Recruitment Services Full time

    **Service Advisor** Our client is one of the leading premium dealerships within Northern Ireland; due to continued growth within the industry they now wish to build on their impressive team by recruiting a professional, experienced Service Advisor with a proven background in the automotive industry to join their team based in Dungannon. As a Service...

  • Service Advisor

    7 months ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

    Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team in Dungannon. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About the role**: **The role requires you to**: - Be a reliable and efficient point of contact...

  • Volkswagen Service Advisor

    7 months ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon M1 Motorstore Full time

    Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. The Service Advisor acts as liaison between customers and the service department by...

  • Customer Service Representative

    4 weeks ago

    Dungannon, United Kingdom Brook Street Recruitment Full time

    Job SummaryWe are seeking an experienced Customer Service Advisor to join our client's team in Dungannon. As the first point of contact for customers, you will be responsible for greeting them in a courteous manner and interpreting their requirements.The ideal candidate will have excellent customer service experience and possess strong administration skills....

  • Customer Service Specialist

    4 weeks ago

    Dungannon, United Kingdom Reactive Recruitment Full time

    The role of Aftersales Advisor at Reactive Recruitment is a challenging and varied position that offers a chance to directly impact customer satisfaction and product improvement.">Salary: The estimated salary for this role is £32,500 per annum, reflecting the company's commitment to offering competitive compensation packages.Job Overview:Company Overview:...

  • Service Advisor

    7 months ago

    Dungannon, United Kingdom Mercedes Benz Truck and Van Northern Ireland Full time

    **As part of our exciting plans for a new M-B Truck & Van depot in Dungannon we are currently recruiting for an additional full-time Service Advisor.** **Service Advisor** As a Service Advisor for Mercedes-Benz, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and guidance throughout the vehicle repair...

  • Customer Service Advisor

    7 days ago

    Dungannon, United Kingdom Brook Street Full time

    Brook Street (UK) Limited is delighted to be working on behalf of our Dungannon based client to recruit a Customer Service Administrator to join their expanding business.This is an excellent chance to join well know business with excellent prospects, applicants for the role must have excellent customer service experience.Key Duties & ResponsibilitiesBe first...

  • Customer Service Advisor

    7 days ago

    Dungannon, United Kingdom Brook Street UK Careers Full time

    Brook Street (UK) Limited is delighted to be working on behalf of our Dungannon based client to recruit a Customer Service Administrator to join their expanding business.This is an excellent chance to join well know business with excellent prospects, applicants for the role must have excellent customer service experience.Key Duties & ResponsibilitiesBe first...

  • Customer Service Advisor

    1 week ago

    Dungannon, United Kingdom Brook Street Uk Full time

    Brook Street (UK) Limited is delighted to be working on behalf of our Dungannon based client to recruit a Customer Service Administrator to join their expanding business.This is an excellent chance to join well know business with excellent prospects, applicants for the role must have excellent customer service experience.Key Duties & ResponsibilitiesBe first...

  • Customer Service Advisor

    4 weeks ago

    dungannon, United Kingdom Brook Street UK Full time

    Brook Street (UK) Limited is delighted to be working on behalf of our Dungannon based client to recruit a Customer Service Administrator to join their expanding business.This is an excellent chance to join well know business with excellent prospects, applicants for the role must have excellent customer service experience.Key Duties & ResponsibilitiesBe first...

  • Customer Service Advisor

    1 month ago

    Dungannon, United Kingdom Brook Street UK Full time

    Brook Street (UK) Limited is delighted to be working on behalf of our Dungannon based client to recruit a Customer Service Administrator to join their expanding business.This is an excellent chance to join well know business with excellent prospects, applicants for the role must have excellent customer service experience.Key Duties & ResponsibilitiesBe first...

  • Customer Service Advisor

    1 month ago

    Dungannon, United Kingdom Brook Street UK Full time

    Brook Street (UK) Limited is delighted to be working on behalf of our Dungannon based client to recruit a Customer Service Administrator to join their expanding business.This is an excellent chance to join well know business with excellent prospects, applicants for the role must have excellent customer service experience.Key Duties & ResponsibilitiesBe first...

  • Customer Service Advisor

    1 month ago

    Dungannon, United Kingdom Brook Street Uk Full time

    Brook Street (UK) Limited is delighted to be working on behalf of our Dungannon based client to recruit a Customer Service Administrator to join their expanding business.This is an excellent chance to join well know business with excellent prospects, applicants for the role must have excellent customer service experience.

  • Customer Service Advisor

    4 days ago

    Dungannon, United Kingdom Brook Street UK Full time

    Brook Street (UK) Limited is delighted to be working on behalf of our Dungannon based client to recruit a Customer Service Administrator to join their expanding business.This is an excellent chance to join well know business with excellent prospects, applicants for the role must have excellent customer service experience.Key Duties & ResponsibilitiesBe first...

  • Customer Service Representative

    2 weeks ago

    Dungannon, United Kingdom Brook Street UK Full time

    Job TitleWe are seeking a highly skilled CUSTOMER SERVICE ADVISOR to join our team in Dungannon. As a key member of our client's expanding business, you will be responsible for providing exceptional customer service and support.Key ResponsibilitiesAct as the first point of contact for customers, delivering a warm and welcoming experience.Manage customer...

  • Service Advisor

    7 months ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

    Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About the role**: - You will welcome all customers to the department, organise...

  • Customer Service Advisor

    7 days ago

    Dungannon, United Kingdom Brook Street Full time

    Brook Street (UK) Limited is delighted to be working on behalf of our Dungannon based client to recruit a Customer Service Administrator to join their expanding business.This is an excellent chance to join well know business with excellent prospects, applicants for the role must have excellent customer service experience.Key Duties & ResponsibilitiesBe first...