Customer Experience Specialist

2 weeks ago


Dungannon, United Kingdom Donnelly Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Senior Service Advisor at our Dungannon showroom. As a member of our team, you will be responsible for providing exceptional customer service, promoting our service offerings, and collaborating with internal departments to achieve seamless communication and efficient service delivery.

This role offers a competitive salary of £28,000-£35,000 per annum and provides excellent opportunities for career growth and development. In addition to your base salary, you can also enjoy benefits such as pension provision, life insurance cover, and access to our manufacturer training plan.

Responsibilities:

  • Act as a reliable liaison between customers and the service department, addressing vehicle issues and ensuring customers receive outstanding support.
  • Provide exemplary customer service by listening to concerns, clarifying needs, and offering solutions that exceed expectations.
  • Proactively promote our service offerings and special promotions, encouraging customers to take advantage of available offers and build loyalty to the Donnelly Group.

What We're Looking For:

  • Strong interpersonal skills with a customer-first attitude.
  • Excellent communication and problem-solving abilities.
  • Experience in a customer service or advisory role, preferably in the automotive industry.


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