Aftersales Advisor

3 weeks ago

Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon M1 Motorstore Full time

Here at Donnelly Group we are recruiting for a motivated Aftersales Advisor to join our team at our Dungannon showroom.

You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.

The Service Advisor acts as liaison between customers and the service department by communicating with customers regarding vehicle problems and repair timelines, and expressing customer concerns to service department. You will display exemplary customer service skills and a sales-minded attitude.

The role also involves prospecting for Service Work to encourage customers of special offers available to them. You will also carry out customer follow up calls to maintain good customer relationships and build customer loyalty to the department.

This role requires you to promote the service and parts facilities to encourage repeat Aftersales ensuring that the customer is dealt with professionally every time.

This role involves co-ordinating with the Sales, Workshop, Parts and Service departments.

**About the role**:
**What we are looking for**:

- An individual with an attitude to succeed
- The ability to quickly establish and build rapport with our customers
- Previous experience in a customer service environment
- A full valid UK/NI driving licence is required

**Skills and Competencies Required**:

- A high level of IT literacy, including knowledge of MS Office
- Strong planning and organisational skills
- Excellent communication and presentation skills
- Ability to work under pressure
- Be able to work independently and also as part of a team
- Positive, confident, determined approach
- Driven to meet targets
- Time management skills
- Experience of Kerridge or another CRM system would be advantageous but not essential
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided

**Company Benefits**:
In return, we will provide you with the following competitive package:

- Pension Provision
- Life Insurance Cover
- Company Health & Well being package which includes membership of Kingsbridge Hospital Diamond Club
- Access to Group Plan at Health Shield
- Manufacturers training plan
- 30 days Annual Leave

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Donnelly Group is an equal opportunities employer.

What you will need

Required criteria
- A full driving licence is required
- Previous experience in a Customer Service role
- Excellent organisational and time management skills
- Ability to build rapport with customers
- Strong communication skills
- Computer Literate
- Possess a strong work ethic

Desired criteria
- Previous experience within the automotive industry
- A working knowledge of computerised systems such as Kerridge or another CRM

  • Citroen Aftersales Advisor

    2 months ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

    Here at Donnelly Group we are recruiting for a motivated Aftersales Advisor to join our team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About the role**: - You will welcome all customers to the department, organise...

  • Citroen Aftersales Advisor

    2 weeks ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

    Here at Donnelly Group we are recruiting for a motivated Aftersales Advisor to join our team at our Dungannon showroom.You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.About the role: You will welcome all customers to the department, organise department...

  • Aftersales Advisor

    3 weeks ago

    Dungannon, United Kingdom Donnelly Group NI Full time

    Here at Donnelly Group we are recruiting for a motivated Aftersales Advisor to join our team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. The Service Advisor acts as liaison between customers and the service department...

  • Aftersales Advisor

    4 weeks ago

    Dungannon, United Kingdom Donnelly Group Full time

    Job DescriptionHere at Donnelly Group we are recruiting for a motivated Aftersales Advisor to join our team at our Dungannon showroom.You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.The Service Advisor acts as liaison between customers and the service...

  • Citroen Aftersales Advisor

    2 weeks ago

    Dungannon, United Kingdom Donnelly Group NI Full time

    Here at Donnelly Group we are recruiting for a motivated Aftersales Advisor to join our team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About The Role** - You will welcome all customers to the department, organise...

  • Aftersales Receptionist

    3 weeks ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon M1 Motorstore Full time

    Here at Donnelly Group we are recruiting for a motivated Aftersales Receptionist to join our front of house team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. The Service Advisor acts as liaison between customers and the...

  • Service Advisor

    4 weeks ago

    Dungannon, United Kingdom Saltmarine Cars Full time

    Saltmarine Cars have an exciting opportunity for a Service Advisor to join the company and become part of our successful Saltmarine Aftersales team. **PERSONAL SPECIFICATION**: - Experience working in a busy service or retail environment - Customer service experience essential - Experience of using Microsoft Office, Excel & Outlook and comfortable learning...

  • Aftersales Receptionist

    3 weeks ago

    Dungannon, United Kingdom Donnelly Group NI Full time

    Here at Donnelly Group we are recruiting for a motivated Aftersales Receptionist to join our front of house team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. The Service Advisor acts as liaison between customers and the...

  • Service Advisor

    4 weeks ago

    Dungannon, United Kingdom EM Recruitment Full time

    **Service Advisor** **Dungannon** **Permanent** **Mon - Friday** **£22k Neg bonus OTE 28/30K** **About the role** You will welcome all customers to the department, organise department bookings for service - The role also involves prospecting for Service Work to encourage customers of special offers available to them. - You will also carry out customer...

  • Aftersales Receptionist

    4 weeks ago

    Dungannon, United Kingdom Donnelly Group Full time

    Job DescriptionHere at Donnelly Group we are recruiting for a motivated Aftersales Receptionist to join our front of house team at our Dungannon showroom.You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.The Service Advisor acts as liaison between...

  • Service Advisor

    1 week ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon M1 Motorstore Full time

    Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About the role**: You will welcome all customers to the department, organise...

  • Service Advisor

    3 weeks ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

    Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About the role**: - You will welcome all customers to the department, organise...

  • Service Advisor

    3 weeks ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

    Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team in Dungannon. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About the role**: **The role requires you to**: - Be a reliable and efficient point of contact...

  • Senior Service Advisor

    1 week ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon M1 Motorstore Full time

    Here at Donnelly Group we are recruiting for a motivated Senior Service Advisor to join our team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. We are looking for someone who is looking to take the next step in their...

  • Jlr Service Advisor

    3 weeks ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

    Here at Donnelly Group we are recruiting for a motivated Jaguar Landrover Service Advisor to join our award winning retailer of the year team, at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About the role**: You will...

  • Volkswagen Service Advisor

    2 weeks ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon M1 Motorstore Full time

    Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. The Service Advisor acts as liaison between customers and the service department by...

  • Jaguar Land Rover Service Advisor

    4 weeks ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

    Here at Donnelly Group we are recruiting for a motivated Jaguar Land Rover Service Advisor to join our Team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About the role**: You will welcome all customers to the...

  • Service Advisor

    2 weeks ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

    Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team based at our Moy Road or Ballygawley Road sites in Dungannon.You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.About the role:In this fast paced role you will...

  • Jaguar Land Rover Service Advisor

    3 weeks ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

    Here at Donnelly Group we are recruiting for a motivated Jaguar Land Rover Service Advisor to join our award winning retailer of the year team, at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About the role**: **The role...

  • Service Advisor

    3 weeks ago

    Dungannon, United Kingdom Donnelly Group NI Full time

    Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About The Role** - You will welcome all customers to the department, organise...