Estee Lauder Account Manager
1 month ago
Job Summary:
The Account Manager is responsible for driving sales turnover and market share through consumer-focused strategies. Key responsibilities include:
Sales and Service:
- Understand daily/weekly targets and ensure personal awareness of additional sales avenues.
- Keep up to date with competitor activities and missed opportunities.
- Effectively leverage social media to drive business and protect the Brand image.
- Deliver the Brand Strategy, ensuring a local plan is in place.
- Plan and implement local marketing & events initiatives, aligned to Retailer activity.
- Deliver excellence in execution of service, creating a zero consumer complaints mind-set and a surprise and delight culture.
- Be an Ambassador for the Brand, representing values and bringing them to life.
- Manage refunds and complaints in line with Company guidelines.
- Use digital tools to ensure knowledge is kept up to date.
- Develop a consumer recruitment and retention strategy to grow a loyal consumer base.
Operations:
- Plan to ensure excellent standards are maintained at all times.
- Review retail standards daily, ensuring they meet the required standard.
- Ensure deliveries, stock movements, and administration are completed within agreed timeframes.
- Implement auditable processes and administration according to Company guidelines.
- Minimise stock loss by following Company Security Policies and Procedures.
- Create and maintain a safe working environment for consumers.
Commerciality:
- Manage daily replenishment, taking appropriate action where necessary.
- Maximise sales performance by utilising commercial reports.
- Plan and deliver visual merchandising layout, ensuring it is completed to guidelines.
- Identify stock package issues and take corrective action.
- Effectively manage promotions and discounts, ensuring they are actioned in line with Company guidelines.
- Identify trends and make suggestions to enhance product performance.
Requirements:
- Experience in a fast-paced retail and/or consumer-facing environment.
- Ability to drive self-development.
- Commercial understanding and awareness of the industry.
- Effective communication, organisation, and prioritisation skills.
About Estee Lauder Companies:
Estee Lauder Companies is an equal opportunities employer, positively encouraging applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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