Senior STATs Officer
4 weeks ago
Job Title: Senior STATs Officer - Team Lead
Job Summary:
We are seeking a highly skilled and experienced Senior STATs Officer to lead our team in delivering high-quality services to our customers. As a Senior STATs Officer - Team Lead, you will be responsible for ensuring that Statutory Undertaker (STATs) information is provided to the various business streams in a timely and efficient manner, while maintaining standards at all times.
Key Responsibilities:
- Lead a team of STATs Officers in delivering high-quality services to our customers.
- Monitor the performance of the STATs team and identify areas for improvement.
- Develop and implement strategies to improve working processes and increase capacity of the team.
- Represent the STATs team in internal and external meetings and create new policies and procedures to ensure a consistent approach to the STATs team's customers.
- Provide first-line support and solutions to issues arising through the STATs process and undertake regular reviews with internal customers to monitor standards and satisfaction of the service.
- Review and update the list of Major Undertakers and ensure that Minor Undertakers apparatus is recorded accurately.
- Ensure that the team is fully resourced to enable the function to be operated completely in-house.
- Liaise and develop relationships with Senior Management and other teams to understand potential peaks and troughs in the service.
- Continually develop the STATs system and assist with the use of systems and data for collating and reporting relevant performance and management information.
- Support the marketing of the STATS service to external customers and manage the onboarding of new customers and build customer relationships.
Requirements:
- Educated to RQF level 6 or equivalent by experience.
- Evidence of continuing professional development and expert knowledge in relevant professional area.
- Leadership skills including the ability to drive a team, set targets, maintain high standards and managing a small team.
- Communication skills, adaptable and approachable with the ability to deliver excellence and build and maintain effective working relationships with key people both internally and externally.
- Knowledge of budgetary governance and controls and an understanding of the impact changes in legislation may have on the deliverables.
- Proven ability to act as a valuable team player and build and maintain effective working relationships with key people both internally and externally.
- Good IT skills and conversant with Microsoft applications - Word, Excel, Access and PowerPoint.
- Ability to prioritize own and teams' workload to support business priorities. Manages own performance and seeks feedback to improve where identified.
About Us:
Essex County Council is a Disability Confident Leader and is committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. We are also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorized parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained.
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry-related news at Essex County Council, please join The Essex Talent Community.
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