Senior Application Support Specialist

2 weeks ago

London, Greater London, United Kingdom Royal College of Art Full time
About the Role

The Royal College of Art is seeking a highly skilled Senior Application Support Specialist to join its Digital Delivery team. As a key member of the team, you will be responsible for providing exceptional technical support to students and staff across the organization.

Key Responsibilities
  • Provide expert technical support for business systems, including Itrent, Stonefish, Dashboard, Unit4 ERP, and Unit4 Student Management.
  • Develop and implement business system reports, leveraging advanced Microsoft Office and Google Suite skills.
  • Collaborate with colleagues to identify and resolve technical issues, ensuring seamless system performance.
  • Communicate effectively with users at all levels, providing clear guidance and support to resolve complex problems.
  • Contribute to the development of structured documentation to enhance user understanding and adoption.
Requirements

To succeed in this role, you will require:

  • Strong systems support background with knowledge of standard software and web-based applications.
  • Excellent communication and problem-solving skills, with the ability to work independently and prioritize tasks effectively.
  • Proven ability to work collaboratively with colleagues and users at all levels.
  • Advanced Microsoft Office and Google Suite skills, with experience in developing business system reports.
What We Offer

The Royal College of Art offers a dynamic and supportive work environment, with opportunities for professional growth and development. As a Senior Application Support Specialist, you will have the chance to make a meaningful contribution to the organization's success and work with a talented team of professionals.

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