Senior Application Support Specialist
1 week ago
Job Title: Senior Application Support Specialist
Job Summary:
We are seeking a highly skilled Senior Application Support Specialist to join our team at TRIA. As a key member of our IT department, you will be responsible for providing top-notch application support for our core business and ecommerce applications.
Key Responsibilities:
- Provide application support for all IT core business applications, including logging, investigating, and resolving issues.
- Evaluate and escalate urgent problems requiring more in-depth knowledge to appropriate resources within the company or externally as needed.
- Identify recurring challenges and engage in root cause analysis and problem resolution.
Requirements:
- Minimum 5 years' experience in application support, particularly in a retail environment, supporting multiple applications and managing suppliers.
- Must be fully computer literate with experience of one or more of the following - Adobe Commerce, SAP S4HANA, Creatio, and web applications.
- Excellent communication skills and customer service skills, with a strong team player mentality.
About TRIA:
TRIA is a prestigious luxury consumer goods brand with a history spanning over 300 years. We are committed to quality, tradition, and expertise, and have long been associated with high-profile clientele, including royalty.
What We Offer:
We offer a competitive base salary of up to £55,000, plus benefits, and a flexible working arrangement with 2-3 days per week in the office. If you are interested in this exciting opportunity, please apply directly to be considered.
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