Senior Application Support Specialist

1 week ago


London, Greater London, United Kingdom TRIA Full time

Job Title: Senior Application Support Specialist

Job Summary:

We are seeking a highly skilled Senior Application Support Specialist to join our team at TRIA. As a key member of our IT department, you will be responsible for providing top-notch application support for our core business and ecommerce applications.

Key Responsibilities:

  • Provide application support for all IT core business applications, including logging, investigating, and resolving issues.
  • Evaluate and escalate urgent problems requiring more in-depth knowledge to appropriate resources within the company or externally as needed.
  • Identify recurring challenges and engage in root cause analysis and problem resolution.

Requirements:

  • Minimum 5 years' experience in application support, particularly in a retail environment, supporting multiple applications and managing suppliers.
  • Must be fully computer literate with experience of one or more of the following - Adobe Commerce, SAP S4HANA, Creatio, and web applications.
  • Excellent communication skills and customer service skills, with a strong team player mentality.

About TRIA:

TRIA is a prestigious luxury consumer goods brand with a history spanning over 300 years. We are committed to quality, tradition, and expertise, and have long been associated with high-profile clientele, including royalty.

What We Offer:

We offer a competitive base salary of up to £55,000, plus benefits, and a flexible working arrangement with 2-3 days per week in the office. If you are interested in this exciting opportunity, please apply directly to be considered.



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