Customer Experience Manager
15 hours ago
This is an exciting opportunity to lead the customer experience at our client, a pioneering engineering manufacturer. As a Customer Experience Manager, you will play a pivotal role in shaping the experience customers have with the brand.
**Job Description:**
You will be responsible for analysing customer service data to identify trends, implementing strategies to optimise the support processes, and providing hands-on leadership to the customer support team. You will continuously monitor and evaluate processes, making necessary adjustments to enhance efficiency and effectiveness.
**Required Skills and Qualifications:**
A strong analytical mindset, excellent communication skills, and the ability to coach and mentor staff are essential for this role. You should have a proven track record of delivering high-quality customer service and driving business growth.
**Benefits:**
Our client offers a competitive salary range of £55,000 - £75,000 per annum, depending on experience, plus benefits including health insurance, pension scheme, and 25 days' annual leave.
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Customer Experience Manager
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Customer Service Manager
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