Account Relationship Manager
2 weeks ago
About Our Company
We are a leading recruitment agency specialising in sales and marketing talent. Our clients value our expertise and dedication to delivering exceptional results.
Job Overview
This role involves providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing solutions.
Responsibilities:
- Customer Service: Deliver outstanding customer service through phone, email, and other communication channels, responding to queries and resolving issues promptly.
- Case Management: Manage customer cases effectively, escalating complex issues to senior colleagues when necessary.
- Performance Metrics: Meet performance metrics for customer satisfaction, response times, and resolution rates.
- Professional Development: Participate in ongoing training and development opportunities to enhance your skills and knowledge.
About You
- Candidate Requirements: A strong background in customer service or a related field, with excellent communication and problem-solving skills.
- Technical Skills: Proficiency in MS Office, CRM systems, and other relevant software applications.
- Personal Qualities: A proactive and flexible approach, with a passion for delivering exceptional customer experiences.
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