Hospitality Expert
3 weeks ago
Role Overview
Lounges are unique environments where exceptional customer experiences are crafted. As a Front of House Team Member, you will be a key contributor to delivering outstanding service, ensuring every guest feels welcome and valued.
Key Responsibilities
- Develop a deep understanding of customer preferences and adapt your approach to meet their individual needs.
- Work collaboratively with the management team and colleagues to achieve exceptional customer satisfaction.
- Deliver 14 great shifts, consistently meeting the high standards of the Lounge brand.
The Benefits
- Tips shared equally across the team, based on hours worked.
- Paid breaks.
- Staff food on every shift, regardless of hours worked.
- 50% discount on food in all of three brands from day one.
- 28 days holiday (inclusive of Bank Holidays) pro rata.
- Competitions and incentives.
- Christmas and Boxing Day off.
- The best staff party - Loungefest.
- Emotional and practical support via the Licenced Trade Charity.
- Power over your pay with Wagestream.
- Company pension scheme.
- Long service awards.
- Great opportunity for personal development and career progression in a fast-growing business.
What We're Looking For
- Bags of energy, your own personality - and we can teach you the rest.
- A natural talent and passion for hospitality.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
Follow us on LinkedIn or @life.at.lounge on TikTok to learn more about our company culture and values.
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