Hospitality Expert

3 weeks ago


Truro, Cornwall, United Kingdom Loungers Full time

Role Overview

Lounges are unique environments where exceptional customer experiences are crafted. As a Front of House Team Member, you will be a key contributor to delivering outstanding service, ensuring every guest feels welcome and valued.

Key Responsibilities

  • Develop a deep understanding of customer preferences and adapt your approach to meet their individual needs.
  • Work collaboratively with the management team and colleagues to achieve exceptional customer satisfaction.
  • Deliver 14 great shifts, consistently meeting the high standards of the Lounge brand.

The Benefits

  • Tips shared equally across the team, based on hours worked.
  • Paid breaks.
  • Staff food on every shift, regardless of hours worked.
  • 50% discount on food in all of three brands from day one.
  • 28 days holiday (inclusive of Bank Holidays) pro rata.
  • Competitions and incentives.
  • Christmas and Boxing Day off.
  • The best staff party - Loungefest.
  • Emotional and practical support via the Licenced Trade Charity.
  • Power over your pay with Wagestream.
  • Company pension scheme.
  • Long service awards.
  • Great opportunity for personal development and career progression in a fast-growing business.

What We're Looking For

  • Bags of energy, your own personality - and we can teach you the rest.
  • A natural talent and passion for hospitality.
  • Extremely driven and relentless at overcoming challenges or obstacles.
  • Good communication skills with the ability to build rapport and trust.
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.

Follow us on LinkedIn or @life.at.lounge on TikTok to learn more about our company culture and values.


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