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Patient Services Coordinator
2 months ago
Modality Partnership Mid Sussex Division is seeking a highly skilled and compassionate Patient Services Assistant to join our team at Ship Street Surgery and Judges Close Surgery. As a key member of our practice team, you will provide exceptional support to patients, doctors, and other staff members, ensuring the smooth operation of our practice on a daily basis.
Key Responsibilities:- Provide excellent customer service to patients, responding to their queries and concerns in a professional and empathetic manner.
- Manage patient requests, including appointment booking, general enquiries, and administrative tasks.
- Work collaboratively with the practice team to maintain a positive and efficient working environment.
- Develop and implement effective solutions to improve patient satisfaction and practice efficiency.
- Utilize MS Word, Outlook, Excel, and other relevant software packages to perform administrative duties.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Basic medical terminology and knowledge of reception protocols.
- Proficiency in MS Word, Outlook, Excel, and other relevant software packages.
- Customer service orientation and problem-analysis skills.
- Competitive hourly rate.
- Company pension scheme.
- Cycle to work scheme.
- Health and wellbeing programme.
We are committed to providing a supportive and inclusive work environment. If you are a motivated and compassionate individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
