Customer Service Representative
3 weeks ago
About the Role
We are seeking a Customer Service Representative to join our team in Carluke. As a key member of our store team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive shopping experience.
Key Responsibilities:
- Provide outstanding customer service, responding promptly to customer queries and resolving any issues in a professional manner
- Work closely with colleagues to achieve sales targets and improve customer satisfaction
- Maintain a clean and safe working environment, adhering to health and safety guidelines
- Process transactions efficiently and accurately, handling cash, card payments, and other payment methods
- Upsell and promote products to customers, offering recommendations and advice on products and services
- Participate in visual merchandising activities, maintaining store displays and promoting products effectively
Requirements:
- Demonstrated ability to work effectively in a fast-paced retail environment
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Ability to work flexibly, including evenings and weekends as required
- Previous experience in a customer-facing role, preferably in retail or hospitality
What We Offer:
- A competitive hourly rate of £12.02, increasing to £13.15 for stores within the M25
- Ongoing training and development opportunities to enhance your skills and knowledge
- A supportive and inclusive work environment, with opportunities to progress your career
- An attractive benefits package, including holiday pay, pension scheme, and employee discounts
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