Customer Service Representative

3 weeks ago


Carluke, South Lanarkshire, United Kingdom Tesco Full time

About the Role

We are seeking a Customer Service Representative to join our team in Carluke. As a key member of our store team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive shopping experience.

Key Responsibilities:

  • Provide outstanding customer service, responding promptly to customer queries and resolving any issues in a professional manner
  • Work closely with colleagues to achieve sales targets and improve customer satisfaction
  • Maintain a clean and safe working environment, adhering to health and safety guidelines
  • Process transactions efficiently and accurately, handling cash, card payments, and other payment methods
  • Upsell and promote products to customers, offering recommendations and advice on products and services
  • Participate in visual merchandising activities, maintaining store displays and promoting products effectively

Requirements:

  • Demonstrated ability to work effectively in a fast-paced retail environment
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to work flexibly, including evenings and weekends as required
  • Previous experience in a customer-facing role, preferably in retail or hospitality

What We Offer:

  • A competitive hourly rate of £12.02, increasing to £13.15 for stores within the M25
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A supportive and inclusive work environment, with opportunities to progress your career
  • An attractive benefits package, including holiday pay, pension scheme, and employee discounts


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