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Hotel Hospitality Specialist

1 month ago

Brighton, Brighton and Hove, United Kingdom Holiday Inn Brighton Seafront Full time

About the Opportunity

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We are looking for a Hotel Hospitality Specialist to join our team at Holiday Inn Brighton Seafront. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring that every guest feels valued and cared for.

Your primary responsibilities will include:

  • Providing warm welcomes and efficient check-in/check-out processes
  • Responding to guest queries and resolving any issues promptly and professionally
  • Maintaining accurate records and performing administrative tasks as required
  • Collaborating with colleagues to achieve hotel targets and objectives

To succeed in this role, you will need:

  • A positive attitude and a passion for delivering exceptional customer service
  • Excellent communication and interpersonal skills
  • Ability to work accurately and efficiently under pressure

Salary and Benefits

The estimated annual salary for this position is £25,000 - £30,000, depending on experience.

We offer a comprehensive rewards package, including:

  • Annual Conference Event and Awards
  • Apprenticeships
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across many major retailers, restaurants, and events
  • Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
  • 50% off food and beverage while staying in our hotels
  • 24/7 Employee Assistance Line for mental health and wellbeing support, financial, and legal advice
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)