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Customer Service Representative

2 months ago


Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time

Customer Service Advisor Role at Castle Trust Bank

We are seeking talented individuals to join our retail finance division, Omni Capital, as Customer Service Advisors. This is an exciting opportunity to be part of our fintech challenger bank, providing specialist property mortgages, retail finance lending, and savings accounts to a diverse customer base.

As a Customer Service Advisor, you will play a key role in handling inbound calls from customers and retailers. Your responsibilities will include addressing customer queries about their accounts, balances, and payment difficulties.

We are looking for candidates with previous experience in customer-oriented roles and excellent communication skills. While financial services experience is beneficial, it is not required. Your positive attitude and willingness to learn are what we value the most.

In return for your contributions, we offer a competitive salary, annual performance bonuses, a generous pension scheme, life assurance, and additional annual leave options. We prioritize employee wellbeing and provide healthcare benefits, access to wellness programs, and other perks like discounted gym memberships.

We are an equal opportunity employer that celebrates diversity and encourages all qualified individuals to apply.