Head of Technical Claims Operations
4 days ago
We are seeking a highly skilled and experienced professional to join our team as the Head of Technical Claims. This is a key leadership role that will play a critical part in the success of our Claims Operations function.
Key Responsibilities- Operational Management: Manage the day-to-day operational management of the Claims team to ensure adequate control of underwriting, premium, claim, and reinsurance processes.
- Quality and Service Delivery: Monitor that underwriting support services are delivered to the agreed quality and defined service levels.
- Program Management: Work with the Program Management team to ensure all binders are managed in accordance with the Program Management framework.
- Aggregates and Data Management: Monitor aggregates, input data, and own the aggregates database.
- Administration Support: Coordinate administration support to underwriters.
- Business Timetable and Reporting: Ensure that the business timetable is adhered to, ensuring effective communication across other departments, and that all internal and external reporting deadlines are met.
- Operational Reports and Metrics: Produce operational reports, metrics, and MI as required by the team and support the QBR.
- Exception Reports and Continuous Improvement: Produce exception reports and act on them in a timely manner to ensure accurate details are maintained on the underwriting systems.
- Operational Efficiencies and Continuous Improvement: Work with the management team to achieve operational efficiencies and continuous improvement by the progressive implementation of common systems, working practices, service levels, and procedures.
- Consistency and Ad Hoc Duties: Work across branches to ensure consistency on procedures and systems, and perform any other ad hoc duties as defined and agreed with the International Head of A&H and the Head of Life Reinsurance.
- Insurance Experience: At least 5 years' experience in insurance, especially around binders expertise.
- Stakeholder Management: Stakeholder management at all levels.
- Communication and Problem-Solving: Outstanding communication, both written and verbal, and the ability to think proactively and offer solutions to problems.
- Analytical and Control Skills: Strong analytical and control skills to ensure integrity of data, ability to audit and self-audit.
- Continuous Professional Development: Willingness to maintain continuous professional development.
- Project Management and Time Keeping: Strong project management, prioritization, and time-keeping skills.
- Language Skills: Fluent in English, other languages a plus.
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