Employee Experience Specialist

4 days ago

London, Greater London, United Kingdom The Hoxton Full time

Company Overview

The Hoxton is a dynamic and fast-paced business that prides itself on providing exceptional experiences for its guests. As an Employee Experience Specialist, you will play a critical role in ensuring that our teams are supported and empowered to deliver outstanding service.

Salary

We offer a competitive salary of £35,000 per annum, commensurate with experience. Additionally, you will receive 25 days' annual leave, plus bank holidays, pension, and life insurance.

Job Description

As an Employee Experience Specialist, you will be responsible for:

  • Managing the administration of all key touch points throughout the employee lifecycle, including onboarding, changes, and offboarding;
  • Acting as our HRIS system expert, updating Fourth with starters, changes, leavers, and overseeing our communication platform management system, Connect;
  • Preparing and managing employee contracts, ensuring all required documentation is accurate and complete;
  • Collaborating with the People & Culture Partner to deliver monthly reports that provide insight on workforce changes, DEI metrics, and more;
  • Supporting Talent attraction by advertising on various platforms and keeping our recruitment system up-to-date;
  • Organising and delivering weekly inductions alongside the team, presenting to new starters and ensuring they are prepared for their roles;
  • Being a key member of all engagement activities, such as People pop-ups, Hox Heroes, All Hands, Annual Survey, etc.;
  • Collaborating with the Payroll Coordinator on a monthly basis, ensuring accurate pay and reducing the number of pay defects;
  • Supporting the People & Culture team with employee relations matters, including handling conflicts, grievances, and other employee concerns;
  • Supporting our Training Manager with related activities, such as room set-ups, training coordination, and bot/poster creation; and
  • Opportunity to participate in ad-hoc projects alongside the People & Culture team and other key stakeholders.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A minimum of 1 year's previous HR experience (not essential if you're eager to learn);
  • A passion for people and hospitality;
  • An ability to execute ideas and deliver results on time and on budget;
  • A willingness to work collaboratively as part of a dynamic team;
  • Excellent organisational and administrative skills;
  • Strong attention to detail and analytical skills;
  • Effective communication and interpersonal skills;
  • Able to maintain confidentiality and handle sensitive information with discretion;
  • Familiarity with HR systems and software;
  • A flexible approach to work and adaptability to change;
  • A commitment to ongoing learning and development;
  • Enthusiasm for working in a creative and innovative environment.

Benefits

In addition to a competitive salary and benefits package, we offer:

  • A health cash plan to claim money back and access various wellbeing resources;
  • A confidential hotline for support and a network of mental health first aiders;
  • Lots of retail and hospitality perks through our partners;
  • A free night at The Hoxton and meal for two when you start;
  • Excellent discounts across the Ennismore family;
  • Training to get you settled into your role and learning academies to broaden your skillset;
  • Development opportunities to help you think, make, and thrive at work;
  • Extra time off to volunteer with one of our partner charities;

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