Medical Secretary in Gastroenterology Department
1 month ago
The successful candidate will provide comprehensive administrative support to the Gastroenterology team, ensuring the smooth operation of the service. This will involve utilizing excellent communication and interpersonal skills, as well as proficiency in computerized systems.
Main Responsibilities- Provide administrative support to the Gastroenterology team, including managing correspondence, scheduling appointments, and maintaining accurate records.
- Act as a point of contact for patients, carers, and other healthcare professionals, providing information and escalating queries to the clinical team as necessary.
- Work closely with the clinical and managerial teams to maintain and support departmental procedures, ensuring operational targets and quality standards are achieved.
The post holder will be an active and enthusiastic member of the Gastroenterology Department at Dorset County Hospital, providing a first-contact service for patients within the service. The successful candidate will form part of a high-quality and close team within the hospital.
Detailed Job Description and Main ResponsibilitiesResponsibility for Patients
Communicate effectively with patients, their family/carers, and other healthcare professionals, both verbally and in writing, to deal efficiently and effectively with queries and concerns.
Responsibility for Policy and Service Development
Contribute to the development of departmental policies and procedures, ensuring they are aligned with Trust policies and guidelines.
Physical Skills
Utilize audio dictation to type clinic letters and other correspondence, ensuring accuracy and presentation.
Planning and Organisational Skills
Manage incoming mail, cash up clinics, make appointments, update patient records, and chase Electronic Discharge Summaries and results, ensuring a high level of accuracy and efficiency.
- GCSE level or equivalent, including English at Grade C or above.
- RSA stage III word processing or equivalent.
- Experience of working with computer systems, including Microsoft Office, in a working/academic environment.
- Knowledge of NHS databases, particularly PAS and DPR.
- Excellent secretarial skills, including audio typing and minute-taking.
- Effective communication skills, both written and oral.
- Ability to respond quickly to changing priorities, organizing and prioritizing own workload to meet deadlines.
- Ability to work with minimal supervision.
- Ability to exercise judgment when dealing with patient queries and to analyze and resolve problems.
- Ability to build and maintain good working relationships within a team.
- Understanding of medical terms.
Outstanding care for people in ways that matter to them.
Our VisionDorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
Our ValuesIntegrity, Respect, Teamwork, Excellence
We are a Trust that celebrates diversity and we are committed to creating an inclusive environment for all employees. We would welcome applications from people in all under-represented groups.
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