E-Commerce Operations Manager

4 weeks ago

London, Greater London, United Kingdom Willis Global Ltd Full time £60,000
Job Title: E-Commerce Operations Manager

We are seeking an experienced E-Commerce Operations Manager to join our team at Willis Global Ltd. As a key member of our digital business team, you will be responsible for driving online sales growth, optimising customer experiences, and expanding our digital footprint.

Key Responsibilities:
  • Develop and implement comprehensive web marketing strategies to drive significant online sales growth and position the company as a leading player in the industry's digital space.
  • Lead, mentor, and manage a team, providing guidance and support in their daily tasks while fostering an environment of continuous learning and professional growth.
  • Oversee back-end development and the ongoing technical maintenance of the e-commerce platform, ensuring it is robust, scalable, and aligned with future growth objectives.
  • Lead SEO strategy and execution to enhance online visibility, improve search rankings, and drive qualified traffic to the site.
  • Address and resolve order-related and customer-related technical queries, ensuring a seamless and high-quality customer experience.
Requirements:
  • Proven E-commerce Experience: Extensive experience in e-commerce management, with a strong understanding of B2B online sales, digital marketing, and the strategic levers that drive growth in an online business.
  • Demonstrated experience in managing and developing a team, with strong leadership skills and a focus on mentoring and professional development.
  • Superior numerical and analytical skills, with the ability to generate and interpret data-driven insights that inform strategic decisions.
  • Advanced proficiency in Excel, as well as experience with e-commerce platforms, CRM systems, and databases.
About Us:

Willis Global Ltd is a leading world-class aerospace material supplier, specialising in a comprehensive range of chemicals, paints, adhesives, sealants, composites, and consumables tailored for the aviation Maintenance, Repair, and Overhaul (MRO) sector.

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