Contract Liaison Officer
3 weeks ago
We are seeking a skilled Contract Liaison Officer to join our team at VIVO Defence Services. As a key member of our team, you will be responsible for building and maintaining excellent relationships with our Forces families and acting as a liaison between our Accommodation repairs teams and our service users.
Key Responsibilities:- Host coffee mornings and drop-ins to provide an inclusive and engaging forum for service users to speak with our Accommodation repairs teams.
- Organise social value activities in the local community to promote engagement and support.
- Ensure queries, complaints, and issues are responded to in a timely manner, with the support of our repairs teams.
- Travel to RAF Brize Norton, RAF High Wycombe, and sites in between to perform duties.
- Experience of working in a customer-facing role, with some experience of dealing with military customers.
- Excellent communication and interpersonal skills, with the ability to resolve conflicts and establish credibility with demanding partners.
- Ability to elicit and meet customers' requirements with empathy, strategic insight, and a commitment to meet their future as well as present requirements.
- Confident use of Microsoft packages, including Teams, Excel, and Word.
- Fuel to be expensed.
- Up to 6% contributory pension scheme.
- 25 Days annual leave.
- Volunteer leave.
- Established reward and recognition scheme.
- One paid professional subscription.
- Life Assurance Policy.
- Employee discount and reward schemes.
- Interesting, varied, and enjoyable work.
- A company that recognises your contribution.
- Training opportunities and qualifications within a supportive environment to ensure career progression.
VIVO Defence Services is a joint venture between Serco and EQUANS. We are committed to building a diverse and inclusive organisation that supports the needs of all. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader.
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High Wycombe, Buckinghamshire, United Kingdom VIVO Defence Full timeJob Title: Contract Liaison OfficerVIVO Defence Services is seeking a skilled Contract Liaison Officer to join our team. As a key member of our team, you will be responsible for building and maintaining excellent relationships with our Forces families and acting as a liaison between our Accommodation repairs teams and our service users.Key...
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Customer Service Liaison Officer
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High Wycombe, Buckinghamshire, United Kingdom VIVO Defence Full timeJob Title: Contract Liaison OfficerVIVO Defence Services is seeking a skilled Contract Liaison Officer to join our team. As a key member of our team, you will be responsible for building and maintaining excellent relationships with our Forces families and acting as a liaison between our Accommodation repairs teams and our service users.Key...
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