Customer Service Liaison Officer
2 weeks ago
VIVO Defence Services is seeking a skilled Contract Liaison Officer to join our team. As a key member of our team, you will be responsible for building and maintaining excellent relationships with our Forces families and acting as a liaison between our Accommodation repairs teams and our service users.
Key Responsibilities:- Host coffee mornings and drop-ins to provide an inclusive and engaging forum to speak with the families at housing clinics to help with complaints and issues and offer support to the community.
- Organise social value activities in the local community and ensure queries, complaints and issues are responded to, with the support of our repairs teams, in a timely manner.
- Travel to RAF Brize Norton, RAF High Wycombe and sites in between to host coffee mornings and drop-ins.
- Experience of working in a customer-facing role, with some experience of dealing with military customers, be an ex-forces member, or come from the Forces families community.
- Excellent communication and interpersonal skills with the ability to resolve conflicts, deal with surprises, and establish credibility with demanding partners.
- Ability to elicit and meet customers' requirements with empathy, strategic insight and a commitment to meet their future as well as present requirements.
- Fuel to be expensed
- Up to 6% contributory pension scheme
- 25 Days annual leave
- Volunteer leave
- Established reward and recognition scheme
- One paid professional subscription
- Life Assurance Policy
- Employee discount and reward schemes
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
- Training opportunities and qualifications within a supportive environment to ensure career progression
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