Customer Service Liaison Officer
3 weeks ago
About the Role:
We are seeking a skilled Customer Service Liaison Officer to join our team at VIVO. As a key member of our team, you will be responsible for building and maintaining excellent relationships with our Forces families and acting as liaison between our Accommodation repairs teams and our service users.
Key Responsibilities:
- Travel to RAF Brize Norton, RAF High Wycombe, and sites in between to host coffee mornings and drop-ins to provide an inclusive and engaging forum to speak with the families at housing clinics to help with complaints and issues and offer support to the community.
- Organise social value activities in the local community and ensure queries, complaints, and issues are responded to, with the support of our repairs teams, in a timely manner.
- Use excellent communication and interpersonal skills to resolve conflicts, deal with surprises, and establish credibility with demanding partners.
- Elicit and meet customers' requirements with empathy, strategic insight, and a commitment to meet their future as well as present requirements.
Requirements:
- Experience of working in a customer-facing role, with some experience of dealing with military customers, being an ex-forces member, or coming from the Forces families community.
- Excellent communication and interpersonal skills, with the ability to use Microsoft packages confidently (Teams/Excel/Word etc.).
- A clean and valid UK driving licence or the ability to travel to remote locations without the use of public transport.
What We Offer:
- A competitive salary of £23,000 pro rata.
- A contributory pension scheme.
- 25 Days annual leave.
- Volunteer leave.
- An established reward and recognition scheme.
- One paid professional subscription.
- A Life Assurance Policy.
- Employee discount and reward schemes.
- Interesting, varied, and enjoyable work.
- A company that recognises your contribution.
- Training opportunities and qualifications within a supportive environment to ensure career progression.
About Us:
VIVO is committed to building a diverse and inclusive organisation that supports the needs of all. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader.
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