Cluster Operations Manager

3 weeks ago


Bristol, Bristol, United Kingdom iQ Student Accommodation Full time

At iQ Student Accommodation, we're committed to giving our 30,000 students in 76 sites across 29 UK cities the best year possible. As our Cluster Operations Manager, you'll be responsible for ensuring our sites run efficiently, safely, and profitably. This role is perfect for an ambitious individual who wants to make a real impact on our students' experience.

You'll manage buildings both on-site and remotely, focusing on our key objective of giving our students the best year yet. This means coaching and leading your team, ensuring health and safety compliance, and developing and maintaining relationships with universities. You'll also conduct monthly financial performance reviews and oversee events for our students.

Key Responsibilities

  • Coach, develop, and motivate your team to drive performance
  • Manage multiple sites
  • Take a proactive and strategic approach to people planning
  • Promote resident satisfaction and retention by attracting five-star reviews and addressing complaints and service issues
  • Be accountable for leasing performance in your cluster
  • Conduct monthly financial performance reviews for each site
  • Ensure resident welfare and offer support services where appropriate
  • Manage and monitor compliance with health and safety standards
  • Responsible for scheduling planned maintenance and reporting processes

What makes a great iQer?

We're looking for an enthusiastic leader who thrives in a fast-paced environment. You'll have strong leadership and communication skills, and some management experience. In return, you'll receive great benefits and the opportunity to work with a fun and supportive team in a business that's growing rapidly.



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