Retail Experience Manager

6 days ago


Telford, Telford and Wrekin, United Kingdom Moss Full time
Job Title: Brand Ambassador

About Us:

Moss is a well-established menswear brand with over 170 years of experience. Our vision is to be respected for our craftsmanship, expertise, and commitment to sustainability.

We don't just sell menswear; we help individuals express themselves through fashion. Whether it's for a special occasion or everyday wear, our extensive range caters to every individual's style and preference.

Our core values foster an environment where trust, creativity, and growth thrive. We work collaboratively and use agility to achieve success while making a positive impact.

Purpose of the Role:

You will be an authentic Brand Ambassador who will interact effortlessly with diverse customers. You will be a natural promoter of exceptional customer service, responsible for the customer's journey and experience in-store, ensuring they return time and time again.

Your key responsibilities include delivering an outstanding customer experience, striving for high productivity, and possessing strong product knowledge for all our services.

You will also be aware of external opportunities that could enhance store performance and provide the best customer experience. Additionally, you will assist store management with stockroom and back area maintenance.

What You'll Need to Succeed:

To excel in this role, you will need basic product knowledge, familiarity with POS systems, and excellent communication skills. You must also reflect Moss's aesthetic through personal style and presentation, embrace continuous self-improvement, and embody Moss's core values and behavioral competencies.

Rewards & Benefits:

We offer a range of rewards and benefits, including employee discounts, team reward pay scheme, refer a friend scheme, season ticket loan, cycle to work scheme, discounted gym membership, life insurance, ongoing development, access to Moss learning platform, and employee hub.

Estimated Salary: £28,000 - £32,500 per annum.



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