Customer Experience Lead

5 days ago


Telford, Telford and Wrekin, United Kingdom Betting & Gaming Limited Full time
About the Role

As a Customer Experience Lead, you will be responsible for delivering exceptional customer experiences in our retail stores. This includes demonstrating products, handling customer complaints, and maintaining high shop standards.

  • Demonstrate products and betting terminals to customers.
  • Handle customer complaints with empathy and problem-solving skills.

Your weekly rota will include a mix of long opening, long closing, and shorter evening shifts, ensuring a healthy work-life balance.

We offer a range of benefits, including:

  1. Estimated salary: £28,000 - £35,000 per year (dependent on experience).
  2. Pension Scheme and annual ShareSave.
  3. Discounts with hundreds of retailers through Entain Deals.
  4. Healthcare and wellbeing support.
Requirements and Benefits

To succeed in this role, you will need excellent communication and interpersonal skills. You will also have the opportunity to develop your career within Entain Group.



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